Top 15 Logistics Call Center Outsourcing Companies 2026

Industries served by our group

• Global Empire Corporation: Healthcare providers, insurance firms, financial services, SMBs & mid-market
• Intelemark: SaaS, technology, manufacturing, professional services
• Call Motivated Sellers: Real estate investing, wholesaling, acquisitions
• Customer Communications Corp: Retail, ecommerce, healthcare, service-based businesses
• Call Center Staffing: Retail, ecommerce, customer support teams
• B2B Appointment Setting: Small and mid-sized B2B companies
• Contact Center USA: Real estate investors, wholesalers, acquisition teams
• Call Center Communications: Fortune 500, telecom, banking, healthcare, retail
• Business Process Outsourcing: Retail, finance, healthcare, technology
• Canada Contact Centre: Global enterprises across finance, supply chain, HR
• B2B Telemarketing: Telecom, travel, retail, financial services
• Telemarketing Services: Finance & accounting, healthcare, procurement
• Appointment Setting: Healthcare, BFSI, manufacturing
• Teleperformance (independent): Telecom providers, enterprises, IT services
• Concentrix (independent): Healthcare, insurance, fintech, airlines

Why logistics call-center outsourcing is different

Logistics support is defined by exceptions. Most shipments move fine and generate no contact; the volume comes from the ones that do not: the late delivery, the missed pickup, the damaged package, the address problem, the where-is-my-order query that a tracking page could not answer. That means agents spend their time in problem-solving mode, coordinating between the customer, the warehouse, the carrier and sometimes the driver, often against a clock.

The work is operational rather than scripted. Effective logistics agents navigate track-and-trace and transport-management systems, manage delivery exceptions and reschedules, coordinate with dispatch and field operations, and handle claims for loss and damage. Peak season, from the winter holidays to major sale events, multiplies both volume and exception rates at once, so elasticity is not optional.

Weigh a logistics partner on exception-handling competence, systems integration and peak elasticity. First-contact resolution on a delivery exception saves a repeat contact, a re-delivery and a refund, so it is where the real savings live.

What to verify in a logistics BPO partner

• Exception handling: Ask how agents resolve delivery exceptions end to end, and their first-contact-resolution rate on exceptions specifically.
• Systems integration: Confirm experience with your transport-management and track-and-trace systems and how agents take action, not just read status.
• Dispatch and carrier coordination: Confirm how they coordinate with warehouses, carriers and last-mile drivers to actually fix problems.
• Peak elasticity: Confirm how they ramp for holiday and sale-event peaks, when both volume and exception rates spike.
• Claims handling: Ask how they process loss and damage claims and coordinate with your operations and insurers.
• Channel mix: Confirm chat, email and voice coverage, since much logistics contact is now non-voice.

14 real logistics and supply-chain BPO companies

Alongside the group companies ranked above, these firms have genuine logistics and supply-chain delivery. The list mixes large CX providers with process-heavy BPMs. Match the provider to your systems and exception profile.

• 1. Concentrix (concentrix.com) - Global CX leader with logistics and supply-chain programmes. Best fit: high-volume delivery and exception support. Question to ask: what is your first-contact resolution on delivery exceptions?
• 2. Teleperformance (teleperformance.com) - The world's largest CX provider with logistics delivery. Best fit: global carriers and marketplaces. Question to ask: how do you scale for peak exception volume?
• 3. TTEC (ttec.com) - CX and technology firm with logistics programmes. Best fit: delivery and marketplace support with a technology wrap. Question to ask: how do agents coordinate with dispatch?
• 4. Conduent (conduent.com) - Business-process firm with transport and logistics operations. Best fit: process-heavy logistics and claims. Question to ask: what claims and exception processes do you run?
• 5. Genpact (genpact.com) - BPM with supply-chain operations and analytics. Best fit: enterprises wanting supply-chain process work. Question to ask: what supply-chain processes do you handle?
• 6. WNS (wns.com) - Global BPM with logistics and shipping delivery. Best fit: carriers wanting operations and analytics. Question to ask: what track-and-trace work do you run?
• 7. Sutherland (sutherlandglobal.com) - Digital-first BPM with logistics delivery and automation. Best fit: logistics wanting automation alongside voice. Question to ask: what would you automate versus staff?
• 8. Alorica (alorica.com) - Large CX provider with logistics and delivery programmes. Best fit: high-volume delivery support. Question to ask: how do you absorb peak exception spikes?
• 9. Foundever (foundever.com) - Global CX provider with logistics programmes. Best fit: mid-to-large delivery brands. Question to ask: what is your exception-resolution track record?
• 10. Startek (startek.com) - Global CX provider with logistics delivery. Best fit: mid-to-large logistics programmes. Question to ask: how do you coordinate with carriers and drivers?
• 11. IntouchCX (intouchcx.com) - CX provider with delivery and marketplace support. Best fit: high-volume omnichannel logistics. Question to ask: how do you staff chat and email for exceptions?
• 12. TaskUs (taskus.com) - CX firm strong with delivery and mobility platforms. Best fit: delivery-tech and marketplace platforms. Question to ask: how fast can you ramp for peak?
• 13. Helpware (helpware.com) - CX and back-office provider for growth logistics brands. Best fit: scaling delivery and marketplace brands. Question to ask: what systems do you integrate with?
• 14. Sitel / Foundever (foundever.com) - Global CX provider with logistics programmes. Best fit: recognised-name delivery CX. Question to ask: which logistics programmes run at the target site?

Questions to ask before you sign a logistics BPO contract

• What is your first-contact-resolution rate on delivery exceptions specifically?
• What experience do you have with my transport-management and track-and-trace systems, and can agents take action in them?
• How do you coordinate with warehouses, carriers and last-mile drivers to fix problems?
• How do you ramp for holiday and sale-event peaks when volume and exception rates both spike?
• How do you process loss and damage claims and coordinate with our operations?
• What channels do you staff, and what is your ramp and replacement policy?

The staffing alternative: trained agents on your own floor

Logistics exceptions are solved by agents who understand your operation, systems and carriers, and that knowledge is hard to build inside a vendor that owns the whole relationship. If you already run support well and the gap is peak headcount, staffing keeps the operational knowledge inside your team.

Call Center Staffing places trained agents inside your operation, on your systems and your scorecard, while they stay on our payroll, so you keep the operational knowledge and process and pay only for hours worked, scaling for peak. Our /industries/logistics page covers logistics programmes, and /services/contact-center-staffing explains the model. Use /tools/staffing-calculator to size the peak ramp.