Deciding on the right number of call center staff to hire can be a challenge. While you do not want to hire too many agents, at the same time you do not want to have too few and not be able to handle your customers, their sudden spikes in activity, or turn down a potential new client because you can’t staff their needs.
Call Center Staffing Strategies WORK
The Staffing and Recruiting Specialists at Call Center Staffing will meet with you to determine your staffing needs and your service goals. With over 20 years of experience in the industry we are well versed in most call center KPIs, omnichannel service and technical support challenges, and the challenge of managing the expense of hiring and onboarding new staff.
We Provide Call Centers with the Best Agents
What makes Call Center Staffing different is our focus on hiring the best agents for the call centers that want to build the very best team of agents. It’s that simple. We focus on recruiting agents who are:
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We want your call center agents to all strive to be top performers in your call center.
Not all Call Centers are the Same
And we know it! This is why we create personalized recruitment strategies for our clients. Call Center Staffing will hire the staff YOU need to meet YOUR needs and the needs of your customers. From small call centers to the largest call centers, we will make sure you have the staff. We have worked with some of the largest call centers in the world and have created long lasting positive relationships with our clients. We want YOU to have the best experience with Call Center Staffing.
Agent Retention is a Result of Good Recruiting
It really is no surprise that when the right agent is hired for the right job with the right call center, everyone is happy. From the agent to the team leaders to the management, natural cohesion in the team comes from that perfect fit. We are proud of the impact we have on call center staffing retention rates. A happy team is an outstanding performing team – and that’s what we are all about!
Contact us today to discuss your call center staffing needs and get to know us. We are sure
you will see why our clients have enjoyed long-standing relationships with Call Center Staffing.