Inbound CS agents who hit AHT without sandbagging quality.
We screen for the trait operators actually pay for: agents who can resolve on first call without trading off CSAT.
Get a Free Quote
Written quote in one business day. No obligation.
- Free quoteMonth-to-month · no setup fees
- 200+Businesses served
- HIPAA · PCI · SOC 2Compliance ready
- 14 countriesTrained agents on tap
What this role does
Beyond the job spec — what inbound cs actually do well.
Inbound CS agents are the front door of your customer experience. They take calls, chats and emails — diagnose, resolve, and route — usually under aggressive AHT and FCR targets, with quality scoring graded by your QA team or your client’s.
Most recruiters screen for typing speed and a clean voice. We screen for the harder thing: agents who can hit AHT without padding hold time, hit FCR without false-closing, and hit CSAT without reading from a script. The difference shows up in week-four QA scores and 90-day retention — not in week-one ramp metrics.
Our screening playbook
A four-step screen tuned to inbound cs.
Every shortlist ships with recorded voice samples and a scored assessment. You hear the agent before you hire them.
Sourcing
Targeted outreach against our 100k+ trained-agent database, screened to your role spec and quality bar.
Recorded voice + skills sample
Every shortlisted candidate ships with a recorded voice sample and a scored skills assessment.
Structured behavioral interview
Two-round structured interview against the same competencies your QA team grades against.
Reference + cohort fit
Two professional references and a final cohort-fit review with your hiring manager before offer.
Roles we staff
Every seat on the floor — and the people who run it.
From frontline agents to ops directors, we recruit the entire stack. Every role has a dedicated screening playbook tuned to the way contact centers actually measure performance.
Inbound CS agents
CSAT · resolution rateView role
Outbound sales agents
conversion · pipelineView role
Bilingual agents
EN · ES · PT · TLView role
Team leads & supervisors
shrinkage · adherenceView role
QA analysts
calibration · scorecardsView role
Workforce management
forecast · schedulingView role
Trainers & QA coaches
onboarding · upskillingView role
Operations managers
P&L · floor leadershipView role
Global talent reach
One recruiter. Every shore that matters.
Whether you need native-English account managers in Phoenix or a 200-seat bilingual ramp in Guadalajara, we work the same disciplined sourcing playbook in every market we cover.
Onshore12,000+active benchCountries🇺🇸 United States🇨🇦 CanadaCitiesNew York · Atlanta · Dallas · Phoenix · Vancouver
English (native)+ regionalPTMT · CT · ET
Nearshore18,000+active benchCountries🇲🇽 Mexico🇨🇴 Colombia🇨🇷 Costa RicaCitiesGuadalajara · Mexico City · Bogotá · San José
English+ regionalCTET overlap
Offshore22,000+active benchCountries🇵🇭 Philippines🇿🇦 South AfricaCitiesManila · Cebu · Davao · Cape Town
English+ regional24/7coverage
What our clients say
We are measured on the floor — not on the contract.
They put 60 bilingual agents on our Mexico City floor in 38 days. Quality of hire was higher than what we used to see from our retained search firm.
We launched a new BPO from zero. Their recruiters embedded with our ops team and we hit our first SLA inside the ramp window.
The pipeline never stopped. Even at 22% attrition, our seats stayed full and our 90-day quality scores held.
Industries served
Vertical playbooks for the regulated and the high-volume.
Compliance, licensure, language mix and seasonality all change how we screen. Every one of our 13 verticals has a tailored screening protocol our recruiters are trained on.
View all 13 industries
Healthcare
HIPAA · payer · provider
Financial Services
NMLS · collections · Reg E
eCommerce & Retail
CSAT · returns · Q4 surge
Telecom & Media
tier 1 · tier 2 · sales
Insurance
licensed · FNOL · claims
Travel & Hospitality
GDS · 24/7 · multi-lang
SaaS & Tech
tier 2 · API · SOC 2
Utilities & Energy
PUC · billing · storm surge
Logistics & Transport
TMS · ETA · claims
Government & Public
FedRAMP · ADA 508
Education
FERPA · enrollment · aid
Tech Support & Helpdesk
tier 1/2/3 · 24/7 · SaaS
How it works
Three steps. Built for operators, not for HR.
No black box. Every step has a named owner on our team and a shared status doc with yours.
Step 1Tell us what you need
A 30-minute call. How many agents? What do they handle? What language? Where (onshore, nearshore, offshore)? You get a free written quote in one business day.
Step 2We pick the right agents
We match trained agents from our 100k+ network to your business. You hear a voice sample of every agent before they start work. Compliance-cleared (HIPAA, PCI, NMLS) when needed.
Step 3Agents start working
Your team is live. Pay only for hours worked, month-to-month. Scale up, scale down, or swap agents anytime. We handle HR, payroll and replacements at no extra charge.
Get a quote
Tell us how many agents you need. We’ll send a quote in one business day.
No decks. No long sales calls. Tell us what your business does, how many agents you want and where — and we send back a written quote with timing and rate.
- A real person reads your request
Not a chatbot. A senior account manager who understands call centers.
- Response in 24 hours
One business day. Written quote in your inbox.
- Free quote · no commitment
Pay only for hours worked. Month-to-month, scale anytime.
Frequently asked
Inbound CS — common questions.
Need inbound cs placed?
Tell us your forecast and quality bar. A senior account manager will send a written quote within one business day.
Your free written quote includes:
- How many agents you need and where
- Estimated hourly rate per agent
- How fast we can deploy a team
- Free written quote — no obligation
No spam. No newsletter. A senior account manager reads every reply.