Nearshore Call Center Agents Across South America
South America is where US and Canadian teams go when they want bilingual agents who live the same business day as their customers. Countries like Colombia and Peru sit on UTC-5 — effectively Eastern Time year-round — while Argentina, Brazil and Uruguay run on UTC-3 with a long shared overlap with the US East Coast. The region pairs Spanish-native fluency and government-backed English programs with labor costs a fraction of onshore rates, making it the default nearshore choice for voice, chat and sales programs. Our agents here stay on our payroll, so you get this depth without standing up a Bogota or Buenos Aires entity.
South America at a glance
- Talent pool
- 600,000+ BPO/contact-center workers across the region, led by Colombia, plus large pools in Argentina, Brazil and Peru
- English
- B2+ bilingual agents standard for export work; neutral, easily understood Latin English accent
- Avg. tenure
- 12-24 months on managed accounts
- Time zones
- UTC-5 (Colombia, Peru, Ecuador) and UTC-3 (Argentina, Brazil, Uruguay)
We use regional wage, language, tenure and time-zone signals to recommend where the next cohort should sit.
- Written planNo obligation · one business day
- 200+Businesses served
- HIPAA · PCI · SOC 2Compliance-aware screening
- 14 countriesTrained agents on tap
Why South America
Why companies staff agents in South America.
- Real-time zone alignment, not follow-the-sun
Colombia, Ecuador and Peru hold UTC-5 all year, so agents are live during US Eastern hours with no daylight-saving drift; Argentina and Brazil on UTC-3 still give six-to-eight hours of daily overlap with the East Coast.
- Bilingual by default, with a neutral Latin accent
Colombia's national 'Colombia Bilingue' program and Bogota universities graduate tens of thousands of B2+ English speakers a year, while Spanish is native across the continent — ideal for serving both US English and US Hispanic customers from one team.
- Portuguese depth you can't get elsewhere nearshore
Brazil is the only large nearshore source of native Brazilian Portuguese, letting you cover the US, Latin American and Brazilian markets in one regional footprint instead of splitting vendors.
- Cost efficiency without an offshore time gap
Fully-loaded bilingual agent costs in Colombia run well below their US equivalents, so you capture offshore-style savings while keeping work on your customers' clock.
Where we recruit
Key markets we staff across South America.
Bilingual English-Spanish (and Portuguese) inbound support, outbound sales and blended programs that need real-time US Eastern and Central overlap rather than overnight offshore handoffs.
- Bogota, Colombia
The region's largest bilingual hub; 35,000+ bilingual graduates a year and UTC-5 alignment make it the volume engine for English-Spanish voice.
- Medellin, Colombia
Fast-growing tech and CX city with lower attrition than Bogota and strong digital-channel and sales talent.
- Buenos Aires, Argentina
Highly educated, culturally Western workforce prized for premium support, retention and complex problem-solving roles.
- Sao Paulo, Brazil
Native Brazilian Portuguese at scale plus English-capable agents for covering both Brazil and US programs.
- Lima, Peru
Cost-efficient UTC-5 alternative to Colombia with a stable, growing pool of neutral-Spanish agents for inbound CS.
- Montevideo, Uruguay
Small, stable, high-trust market favored for data-sensitive and financial-services queues needing reliability over raw volume.
Bilingual English-Spanish (and Portuguese) inbound support, outbound sales and blended programs that need real-time US Eastern and Central overlap rather than overnight offshore handoffs.
Agents operate under our regional employment entities with local labor compliance; programs are configured for PCI-DSS handling and aligned to Colombia's Law 1581, Brazil's LGPD and Argentina's data-protection regime alongside your US contractual requirements.
Need trained agents in South America?
Tell us the work — inbound, outbound, blended, B2B or B2C — your volume and any compliance needs. A senior recruiter sends a written staffing plan within one business day.
Your written staffing plan includes:
- Recommended agent count and region mix
- Estimated hourly rate per agent
- Earliest shortlist and ramp timeline
- Compliance notes for regulated queues
A senior account manager reviews every protected request.