
Roles ยท Every seat on the floor
Every role we staff, trained and ready.
From inbound and outbound agents to QA, workforce management and operations leadership, we recruit the entire contact-center stack. Every role has its own screening playbook โ and you hear a voice sample before any agent starts.
Get a quote
Written quote in one business day. No obligation.
- Written planNo obligation ยท one business day
- 200+Businesses served
- HIPAA ยท PCI ยท SOC 2Compliance-aware screening
- 14 countriesTrained agents on tap
Roles we staff
Every seat on the floor โ and the people who run it.
From frontline agents to ops directors, we recruit the entire stack. Every role has a dedicated screening playbook tuned to the way contact centers actually measure performance.

Inbound CS agents
CSAT ยท resolution rateView role
Outbound sales agents
conversion ยท pipelineView role
Bilingual agents
EN ยท ES ยท PT ยท TLView role
Team leads & supervisors
shrinkage ยท adherenceView role
QA analysts
calibration ยท scorecardsView role
Workforce management
forecast ยท schedulingView role
Trainers & QA coaches
onboarding ยท upskillingView role
Operations managers
P&L ยท floor leadershipView role

Ready when you are
Need a role that's not listed?
Tell us the seat โ agent, supervisor, QA, WFM or ops โ and the volume. A senior recruiter sends a written staffing plan and sourcing timeline within one business day.
1 business dayProtected formNo public phone or email
What you'll get
Your written staffing plan includes:
- Recommended agent count and region mix
- Estimated hourly rate per agent
- Earliest shortlist and ramp timeline
- Compliance notes for regulated queues
Get a quote
A senior account manager reviews every protected request.
