Roles · Every seat on the floor
Every role we staff, trained and ready.
From inbound and outbound agents to QA, workforce management and operations leadership, we recruit the entire contact-center stack. Every role has its own screening playbook — and you hear a voice sample before any agent starts.
Get a quote
Written quote in one business day. No obligation.
- Written planNo obligation · one business day
- 200+Businesses served
- HIPAA · PCI · SOC 2Compliance-aware screening
- 14 countriesTrained agents on tap
Roles we staff
Every seat on the floor — and the people who run it.
From frontline agents to ops directors, we recruit the entire stack. Every role has a dedicated screening playbook tuned to the way contact centers actually measure performance.
Inbound CS agents
CSAT · resolution rateView role
Outbound sales agents
conversion · pipelineView role
Bilingual agents
EN · ES · PT · TLView role
Team leads & supervisors
shrinkage · adherenceView role
QA analysts
calibration · scorecardsView role
Workforce management
forecast · schedulingView role
Trainers & QA coaches
onboarding · upskillingView role
Operations managers
P&L · floor leadershipView role
Ready when you are
Need a role that's not listed?
Tell us the seat — agent, supervisor, QA, WFM or ops — and the volume. A senior recruiter sends a written staffing plan and sourcing timeline within one business day.
1 business dayProtected formNo public phone or email
What you'll get
Your written staffing plan includes:
- Recommended agent count and region mix
- Estimated hourly rate per agent
- Earliest shortlist and ramp timeline
- Compliance notes for regulated queues
Get a quote
A senior account manager reviews every protected request.