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Call Center Staffing
Trainers & QA Coaches
Roles we staff

Trainers who shorten ramp — not just fill seats in a classroom.

Onboarding delivery, retention design and coaching transfer. Trainers whose week-4 quality scores actually beat the average.

Get a Free QuoteHow we screen
5–10 business days for first qualified shortlist90-day attrition guarantee

Get a Free Quote

Written quote in one business day. No obligation.

We never sell or share your information. By submitting, you agree we may contact you about your staffing needs.

  • Free quote
    Month-to-month · no setup fees
  • 200+
    Businesses served
  • HIPAA · PCI · SOC 2
    Compliance ready
  • 14 countries
    Trained agents on tap

What this role does

Beyond the job spec — what trainers actually do well.

Trainers and QA coaches own new-hire onboarding, nesting, refresher training and ongoing upskilling. The good ones move week-4 QA and FCR scores measurably above class average; the wrong ones turn training into seat-warming.

We screen for delivery skill (recorded teach-back), retention design (how they break and recombine content for adult learners), and coaching transfer (do graduates of their classes outperform). Tenure in training is not the signal — graduate cohort performance is.

Our screening playbook

A four-step screen tuned to trainers.

Every shortlist ships with recorded voice samples and a scored assessment. You hear the agent before you hire them.

  1. Sourcing

    Targeted outreach against our 100k+ trained-agent database, screened to your role spec and quality bar.

  2. Recorded voice + skills sample

    Every shortlisted candidate ships with a recorded voice sample and a scored skills assessment.

  3. Structured behavioral interview

    Two-round structured interview against the same competencies your QA team grades against.

  4. Reference + cohort fit

    Two professional references and a final cohort-fit review with your hiring manager before offer.

Roles we staff

Every seat on the floor — and the people who run it.

From frontline agents to ops directors, we recruit the entire stack. Every role has a dedicated screening playbook tuned to the way contact centers actually measure performance.

Global talent reach

One recruiter. Every shore that matters.

Whether you need native-English account managers in Phoenix or a 200-seat bilingual ramp in Guadalajara, we work the same disciplined sourcing playbook in every market we cover.

3 regions · 14 countries · 50,000+ active bench
Continuous sourcing across all major CX markets

What our clients say

We are measured on the floor — not on the contract.

4.9/5
from 127 operators
Maya Hernández
38 days
to 60 seats live
They put 60 bilingual agents on our Mexico City floor in 38 days. Quality of hire was higher than what we used to see from our retained search firm.
Maya Hernández
VP, Customer Operations, NorthStar Health
David Cho
0 → 120
agents in 90 days
We launched a new BPO from zero. Their recruiters embedded with our ops team and we hit our first SLA inside the ramp window.
David Cho
COO, Beacon Outsourcing
Priya Raman
98%
seat fill held
The pipeline never stopped. Even at 22% attrition, our seats stayed full and our 90-day quality scores held.
Priya Raman
Director of WFM, Lumen Financial

Industries served

Vertical playbooks for the regulated and the high-volume.

Compliance, licensure, language mix and seasonality all change how we screen. Every one of our 13 verticals has a tailored screening protocol our recruiters are trained on.

View all 13 industries

How it works

Three steps. Built for operators, not for HR.

No black box. Every step has a named owner on our team and a shared status doc with yours.

  1. Step 1

    Tell us what you need

    A 30-minute call. How many agents? What do they handle? What language? Where (onshore, nearshore, offshore)? You get a free written quote in one business day.

  2. Step 2

    We pick the right agents

    We match trained agents from our 100k+ network to your business. You hear a voice sample of every agent before they start work. Compliance-cleared (HIPAA, PCI, NMLS) when needed.

  3. Step 3

    Agents start working

    Your team is live. Pay only for hours worked, month-to-month. Scale up, scale down, or swap agents anytime. We handle HR, payroll and replacements at no extra charge.

Get a quote

Tell us how many agents you need. We’ll send a quote in one business day.

No decks. No long sales calls. Tell us what your business does, how many agents you want and where — and we send back a written quote with timing and rate.

  • A real person reads your request

    Not a chatbot. A senior account manager who understands call centers.

  • Response in 24 hours

    One business day. Written quote in your inbox.

  • Free quote · no commitment

    Pay only for hours worked. Month-to-month, scale anytime.

By submitting, you agree we may contact you about your staffing needs. We never sell or share your information.

Frequently asked

Trainers — common questions.

Ready when you are

Need trainers placed?

Tell us your forecast and quality bar. A senior account manager will send a written quote within one business day.

1 business dayNo obligationPay only for hours worked
What you'll get

Your free written quote includes:

  • How many agents you need and where
  • Estimated hourly rate per agent
  • How fast we can deploy a team
  • Free written quote — no obligation
Get a Free Quote

No spam. No newsletter. A senior account manager reads every reply.