Offshore Call Center Agents Across Asia, On Your Payroll Terms
Asia is where most of the world's offshore contact-center capacity actually lives. The Philippines alone fields roughly 1.7 million BPO workers and India well over four million, giving companies a depth of trained, English-fluent agents no other region can match. Because Asian business hours sit on the far side of the clock from North America and Europe, the region is purpose-built for true 24/7 and overnight coverage, while costs run a fraction of onshore rates. We place agents here on our payroll, bill you only for hours worked, and swap anyone who isn't a fit at no charge.
Asia at a glance
- Talent pool
- 5M+ active contact-center and BPO professionals (Philippines ~1.7M, India 4M+)
- English
- Neutral to American-accented English; Philippines rated among the strongest offshore for spoken fluency
- Avg. tenure
- ~12-24 months, with Philippine programs trending higher than regional norms
- Time zones
- PHT / IST (UTC+8 and UTC+5:30) — 12-13 hrs ahead of US ET, ideal for overnight and follow-the-sun shifts
We use regional wage, language, tenure and time-zone signals to recommend where the next cohort should sit.
- Written planNo obligation · one business day
- 200+Businesses served
- HIPAA · PCI · SOC 2Compliance-aware screening
- 14 countriesTrained agents on tap
Why Asia
Why companies staff agents in Asia.
- The world's largest offshore English talent pool
The Philippines holds more than 16% of the global outsourcing market and India's BPO sector employs over four million people. That scale means we can ramp licensed-adjacent CS, sales and technical queues fast without thinning quality.
- Genuine round-the-clock coverage
Manila and Bangalore sit 12-13 hours ahead of US Eastern, so Asian day shifts cover Western nights natively. This is the most cost-effective way to staff overnight and follow-the-sun support without paving graveyard premiums onshore.
- Lower cost without cutting corners
Fully loaded agent costs in the Philippines and India typically run a fraction of US or UK rates. You get experienced CX labor at offshore economics while we carry the employment overhead.
- Mature, Western-aligned CX culture
Decades of servicing US and UK accounts have built deep neutral-to-American accent fluency and process discipline in the Philippines, while India adds enormous technical-support and back-office bench strength. Retention in the Philippines also tends to beat regional peers.
Where we recruit
Key markets we staff across Asia.
24/7 offshore voice, chat and email support, overnight follow-the-sun coverage, technical helpdesk and high-volume back-office work at the lowest fully loaded cost.
- Metro Manila, Philippines
The offshore voice capital — deepest pool of American-accent agents for premium phone support and sales.
- Cebu, Philippines
A fast-growing second hub with lower attrition and strong English, good for scaling beyond crowded Manila.
- Bengaluru, India
India's tech heart — best for tier-2 technical support, SaaS troubleshooting and analytics-heavy back office.
- Gurugram / NCR, India
A finance and enterprise-services cluster strong on back-office processing, collections and chat/email queues.
- Kuala Lumpur, Malaysia
Southeast Asia's multilingual gateway — English plus Malay, Mandarin and Cantonese for pan-Asian programs.
24/7 offshore voice, chat and email support, overnight follow-the-sun coverage, technical helpdesk and high-volume back-office work at the lowest fully loaded cost.
Maturing data-privacy regimes: India's DPDP Act, the Philippines Data Privacy Act, and Malaysia's amended PDPA (mandatory DPOs and 72-hour breach notification since June 2025) — we staff to your security and cross-border transfer requirements.
Significantly. Fully loaded agent costs in the Philippines and India are a fraction of US, UK or Australian wages. We scope and quote per program rather than publish a rate card — you pay only for hours worked, with employment overhead on us.
Yes — this is the region's core strength. Philippine and Indian day shifts (UTC+8 and UTC+5:30) fall during Western nights, so we staff genuine 24/7 and follow-the-sun coverage with locally daytime agents rather than expensive graveyard shifts.
Because the talent pool here is the deepest in the world, we typically deploy trained agents in about 72 hours and scale large ramps quickly — backed by free agent swaps and our 90-day attrition guarantee.
Need trained agents in Asia?
Tell us the work — inbound, outbound, blended, B2B or B2C — your volume and any compliance needs. A senior recruiter sends a written staffing plan within one business day.
Your written staffing plan includes:
- Recommended agent count and region mix
- Estimated hourly rate per agent
- Earliest shortlist and ramp timeline
- Compliance notes for regulated queues
A senior account manager reviews every protected request.