The cost-efficient APAC alternative — strongest where the work is written.
Ho Chi Minh City and Hanoi offer the lowest loaded costs in mainstream APAC delivery, with real strength in chat, email, back-office and technical support.
- Model
- Offshore
- First slate
- In about 72 hours
Vietnam at a glance
- Talent pool
- ~25,000 contact-centre & BPO workers
- English
- B1–B2 spoken · B2–C1 written
- Avg. tenure
- ~2.0 years (industry-weighted)
- Time zones
- ICT (UTC+7)
We benchmark wage, language, tenure and time-zone signals for Vietnam before we brief a single candidate.
- Written planNo obligation · one business day
- 200+Businesses served
- HIPAA · PCI · SOC 2Compliance-aware screening
- 14 countriesTrained agents on tap
Why Vietnam
Why operators staff call-center agents in Vietnam.
- Lowest cost in mainstream APAC delivery
Vietnam runs below the Philippines, Malaysia and India on loaded agent cost while sustaining reliable infrastructure and a rapidly professionalising services sector. For cost-driven APAC programs it is the strongest value available.
- Written-channel and technical strength
Vietnamese written English is typically stronger than spoken, and the STEM education pipeline is deep. Chat, email, moderation, back-office and tier-2 technical support are where Vietnam consistently outperforms its price.
- A young workforce entering a growing sector
A young median age and rapid growth in technology services mean an expanding pool of graduates entering CX and back-office roles, rather than a saturated market where advisors churn between employers for marginal raises.
- ICT covers APAC and Australian hours
UTC+7 covers Southeast Asia, sits one hour behind Singapore and Manila, and reaches Australian business hours on a day shift — no night-shift premium for AEST programs.
Where we recruit
Markets we recruit in across Vietnam.
Each city has its own wage benchmark, tenure pattern and agent profile. We recommend the market that fits your queue, compliance posture and budget — not a one-size floor.
- Ho Chi Minh City
Largest pool, strongest English, senior bench
- Hanoi
Technical support and back-office depth, STEM graduates
- Da Nang
Lower cost, growing tech cluster, low attrition
- Can Tho
Emerging capacity, most cost-efficient
Roles we place
Roles we staff in Vietnam.
Frontline, leadership, QA and operations — sourced against the same scorecard, wherever the work sits.
Generally no, and we will say so before you spend money finding out. Spoken English proficiency sits below the Philippines, and US consumer voice is the least forgiving channel there is. Vietnam earns its place on chat, email, back-office, moderation and technical support — where it is excellent value.
The Philippines wins clearly on spoken English, CX maturity and depth of senior leadership. Vietnam wins on cost and on technical and written work. Many APAC programs we staff split the two: Philippines for voice, Vietnam for written channels and back-office.
It is the market’s main limitation. Frontline and technical hiring is straightforward; experienced WFM leads, QA managers and CX operations directors are scarcer than in the Philippines or India. For larger programs we usually recommend planning that layer deliberately rather than assuming local supply.
Yes, comfortably — UTC+7 is three to four hours behind AEST, so Australian hours fall inside a normal Vietnamese day shift. Combined with the cost base, that makes it a strong option for Australian back-office and chat support.
Need trained agents in Vietnam?
Tell us the work — inbound, outbound, blended, B2B or B2C — your volume and any compliance needs. A senior recruiter sends a written staffing plan within one business day.
Your written staffing plan includes:
- Recommended agent count and region mix
- Estimated hourly rate per agent
- Earliest shortlist and ramp timeline
- Compliance notes for regulated queues
A senior account manager reviews every protected request.