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Call Center Staffing
Bilingual Call Center Agents
Roles we staff

Spanish speaking call center agents who actually move the needle on CSAT.

We screen for true conversational fluency — not memorized phrases — across Spanish, Portuguese, French, Tagalog, Mandarin and more. Every shortlist ships with a recorded sample in both languages.

Get a quoteHow we screen
5–10 business days for first qualified shortlist90-day attrition guarantee

Get a quote

Written quote in one business day. No obligation.

We never sell or share your information. By submitting, you agree we may contact you about your staffing needs.

  • Written plan
    No obligation · one business day
  • 200+
    Businesses served
  • HIPAA · PCI · SOC 2
    Compliance-aware screening
  • 14 countries
    Trained agents on tap

What this role does

Beyond the job spec — what bilingual agents actually do well.

Bilingual call center agents — and Spanish speaking agents in particular — handle inbound, outbound and back-office workflows in two or more languages, often switching mid-call without losing tone or accuracy. They are the difference between a Spanish-speaking customer being routed once and being routed three times — and they are the single biggest CSAT lever available to most contact centers serving multilingual markets.

We place Spanish speaking call center agents and broader bilingual talent who can do the actual work: handle nuance, idiom, regulatory disclosures and tone-matching across both languages. Our screening goes beyond a self-reported language rating to recorded voice samples reviewed by native-speaker QA leads, scored to CEFR level (B2/C1) before any candidate reaches your shortlist.

Our screening playbook

A four-step screen tuned to bilingual agents.

Every shortlist ships with recorded voice samples and a scored assessment. You hear the agent before you hire them.

  1. Sourcing

    Targeted outreach against our 100k+ trained-agent database, screened to your role spec and quality bar.

  2. Recorded voice + skills sample

    Every shortlisted candidate ships with a recorded voice sample and a scored skills assessment.

  3. Structured behavioral interview

    Two-round structured interview against the same competencies your QA team grades against.

  4. Reference + cohort fit

    Two professional references and a final cohort-fit review with your hiring manager before offer.

Roles we staff

Every seat on the floor — and the people who run it.

From frontline agents to ops directors, we recruit the entire stack. Every role has a dedicated screening playbook tuned to the way contact centers actually measure performance.

Global talent reach

One recruiter. Every shore that matters.

Whether you need native-English account managers in Phoenix or a 200-seat bilingual ramp in Guadalajara, we work the same disciplined sourcing playbook in every market we cover.

3 regions · 14 countries · 50,000+ active bench
Continuous sourcing across all major CX markets

What our clients say

We are measured on the floor — not on the contract.

Operators since 2003
Names withheld at client request
Call center operations professional at work
38 days
to 60 seats live
We had already promised the client a launch date, then needed 60 bilingual agents on a Mexico City floor to hit it. They had the first cohort screened in under two weeks and all 60 seats live in 38 days. Honestly, the hires came in stronger than what our old retained search firm used to send.
VP, Customer Operations
Healthcare BPO · nearshore program
Call center operations professional at work
0 → 120
agents in 90 days
We stood up a new BPO from nothing. Their recruiters basically embedded with our ops team — sat in on calibration, learned our scorecard — and we hit our first SLA inside the ramp window instead of two months late like everyone warned us.
Chief Operating Officer
Outsourcing startup · new-site launch
Call center operations professional at work
98%
seat fill held
What actually sold me was that the pipeline never stopped. We run hot — attrition sits around 22% — and even so our seats stayed full and the 90-day quality scores held. That kind of consistency is the thing most agencies can’t really deliver.
Director of Workforce Management
Financial services · inbound support

Industries served

Vertical playbooks for the regulated and the high-volume.

Compliance, licensure, language mix and seasonality all change how we screen. Every one of our 13 verticals has a tailored screening protocol our recruiters are trained on.

View all 13 industries

How it works

Three steps. Built for operators, not for HR.

No black box. Every step has a named owner on our team and a shared status doc with yours.

  1. Step 1

    Tell us what you need

    A 30-minute call. How many agents? What do they handle? What language? Where (onshore, nearshore, offshore)? You get a free written quote in one business day.

  2. Step 2

    We pick the right agents

    We match trained agents from our 100k+ network to your business. You hear a voice sample of every agent before they start work. Compliance-cleared (HIPAA, PCI, NMLS) when needed.

  3. Step 3

    Agents start working

    Your team is live. Pay only for hours worked, month-to-month. Scale up, scale down, or swap agents anytime. We handle HR, payroll and replacements at no extra charge.

Get a quote

Tell us the queue, headcount and timeline. We’ll map the staffing plan.

No public phone number, no direct email posted for bots to scrape. Use the protected form and we route the request to a senior account manager for a written plan.

  • A real person reads your request

    Not a chatbot. A senior account manager who understands call-center ramps.

  • Response in 24 hours

    One business day. Written next steps using the details you provide.

  • No commitment

    Region mix, hourly range and ramp calendar before you decide.

Protected request: we do not publish phone or email contact details on the site. This form is the cleanest way to reach the staffing team without opening the door to spam.

By submitting, you agree we may contact you about your staffing needs. We never sell or share your information.

Frequently asked

Bilingual Agents — common questions.

Ready when you are

Need bilingual agents placed?

Tell us your forecast and quality bar. A senior account manager will send a written quote within one business day.

1 business dayProtected formNo public phone or email
What you'll get

Your written staffing plan includes:

  • Recommended agent count and region mix
  • Estimated hourly rate per agent
  • Earliest shortlist and ramp timeline
  • Compliance notes for regulated queues
Get a quote

A senior account manager reviews every protected request.