Logistics call center staffing for track-and-trace, ETA and claims

We staff logistics contact centers with the recognition that track-and-trace, ETA management, claims and dispatch support are four different recruiting profiles — not one. Track-and-trace candidates are screened on a TMS-platform fluency scenario in your stack — interpret a tracking event sequence, identify the correct exception type, document the resolution path. ETA-management candidates complete a recovery scenario where they have to give a defensible new ETA based on TMS, dispatch board and lane history. Claims intake candidates complete a documentation-discipline scenario aligned to your carrier-specific requirements. Dispatch-support candidates are screened for shift-pattern fit and operations-team communication. Q4 parcel surge cohorts begin pipeline build in July, run cohort waves of 25–50 in September-October, and demobilize cleanly in February with top-performer retention. Bilingual Spanish for cross-border freight (US-Mexico) is recruited from Monterrey and Guadalajara — strong logistics-vertical depth and CT overlap. English peak coverage scales out of Manila and Mexico depending on the wage profile and language mix needed.