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Call Center Staffing
Call Center Staffing Agency · Since 2003

Call Center Staffing, deployed to your business.

Need call center agents? We have them ready. 100,000+ trained agents across the US, Mexico, Colombia, Philippines and South Africa. Tell us how many you need — we deploy a team to your business in 72 hours. Temporary or long-term.

Get a quoteHow we work
Free quote· month-to-month, no setup fees4.9/5 · 200+ businessesSwap any agent — no charge

Get a quote

Written quote in one business day. No obligation.

We never sell or share your information. By submitting, you agree we may contact you about your staffing needs.

By the numbers · Two decades recruiting only into the contact-center industry
100k+
Vetted agents in our database
20+
Years staffing call centers and BPOs
30+
Languages supported across regions
72hrs
Avg. time to first qualified candidate
90-day
Attrition guarantee on every placement
14
Countries actively recruiting
100k+
Vetted agents in our database
20+
Years staffing call centers and BPOs
30+
Languages supported across regions
72hrs
Avg. time to first qualified candidate
90-day
Attrition guarantee on every placement
14
Countries actively recruiting
Not a call centerA staffing agency for call centers

We don't run call centers. We give you our trained agents to work for your business — temporary or long-term.

The agents stay on our payroll. You don't hire, train, or manage HR. Tell us how many you need and what the work is — we deploy a team within 72 hours. Onshore, nearshore, offshore. Pay only for the hours they work.

What we do
  • Pay only for hours worked

    Month-to-month. No setup fees. No long contracts. Scale up or down anytime.

  • Agents live in 72 hours

    Tell us how many agents you need. We deploy a team to your business in 3 business days.

  • Swap any agent — no charge

    Don't like an agent? We replace them at no charge. Written into every contract.

What we do

The call center work we provide staffing for.

Whatever the work is, we have the trained agents for it. Inbound, outbound, blended, B2B or B2C — tell us how many you need and we deploy a team to your business in 72 hours. They work for you; they stay on our payroll.

  • Inbound

    Customer service, support, help desk, order taking and overflow. Agents who handle the calls coming to you.

  • Outbound

    Sales, lead generation, appointment setting, collections and surveys. Agents who make the calls for you.

  • Blended

    Inbound and outbound on the same team. Agents who flex between answering and dialing as your volume shifts.

  • B2B / B2C

    Consumer and business campaigns alike. Agents matched to your audience, your script and your sales cycle.

Trusted across 200+ operators

Recruiting for the verticals that demand it most.

200+
Operators served
13
Industries staffed
  • Health systems
    HIPAA-cleared member & patient support
  • Regional banks
    Licensed, compliance-ready contact centers
  • Insurers
    FNOL, claims & state-licensed agents
  • DTC retailers
    CSAT, returns & Q4 surge bench
  • Telecom carriers
    Tier 1 / tier 2 support & sales
  • SaaS scale-ups
    Technical support & onboarding
  • Multi-client BPOs
    Headcount across client floors
  • Travel brands
    24/7 multilingual support
  • Written plan
    No obligation · one business day
  • 200+
    Businesses served
  • HIPAA · PCI · SOC 2
    Compliance-aware screening
  • 14 countries
    Trained agents on tap

How it works

Three steps. No black box. Your seats fill.

See full process
  1. Step 01

    Tell us what you need

    A 30-minute call. How many agents? What do they handle — sales, support, billing? What language? Onshore, nearshore or offshore? You get a free written quote in one business day.

    1 business day
  2. Step 02

    We pick the right agents

    We match agents from our 100k+ trained network to your business. You hear a voice sample of every agent before they start. No surprises.

    Voice samples in 72 hrs
  3. Step 03

    Agents start working

    Your team is live. Pay only for hours worked. Scale up, scale down, or swap agents anytime — no long contracts. We handle HR, payroll and replacements.

    Agents live · 3–14 days

What we solve

Recruiting built for the rhythm of contact-center operations.

Every engagement starts with a workforce plan, not a job spec. We staff to your AHT, your forecast, and the licensure or language mix your accounts demand.

Global talent reach

One recruiter. Every shore that matters.

Whether you need native-English account managers in Phoenix or a 200-seat bilingual ramp in Guadalajara, we work the same disciplined sourcing playbook in every market we cover.

3 regions · 14 countries · 50,000+ active bench
Continuous sourcing across all major CX markets
Recruiting team at work
20+ years
only CX
recruiting
HIPAA · PCI · SOC 2
Compliance ready

Why operators choose us

Recruiting that respects how a contact center actually runs.

Every recruiter on our team has either operated on a contact-center floor or recruited exclusively into them for 5+ years. We know what shrinkage looks like at 11pm. We know why your AHT moved 14 seconds last Tuesday. That's why our placements stay.

Live voice screening

Every shortlisted candidate ships with a recorded voice sample. You hear the agent before you hire them — accent, energy, pacing, the works.

90-day attrition guarantee

If a placement leaves in the first 90 days, we replace them at no charge. Industry-leading guarantee, written into every SOW.

72-hour first qualified slate

On most engagements, the first batch of qualified, recorded candidates lands within 72 hours of plan sign-off.

Cohort health dashboards

For 90 days post-start, we share weekly cohort attrition, QA, and AHT trends so your WFM team can react before you do.

Who we are

We give you trained call center agents — they work for your business, on our payroll.

Call Center Staffing is a call center staffing agency with a network of 100,000+ trained call center agents. Need 5 agents for a 2-month surge? Done. Need 50 agents long-term for a new support line? Done. The agents stay on our payroll. You pay only for the hours they work. Since 2003, we have deployed trained call center staff to businesses across the US, Canada, Mexico, Colombia, the Philippines and South Africa. We don't run call centers — we supply the trained agents who do.

Onshore, nearshore and offshore agents.

Need US-based agents for a regulated queue? We have them. Need bilingual agents in Mexico or Colombia for cost-efficient nearshore? We have them. Need 24/7 coverage from the Philippines or South Africa? We have them. Pick a region — we deploy the agents.

Every kind of call center agent.

Every kind of call center role — inbound customer service, outbound sales, bilingual agents, team leads, QA analysts, workforce management. Every agent is already trained. You hear a voice sample before they start. First agents on your queue in 72 hours.

Two decades, one industry
  • 100k+
    Vetted agents in our active database
  • 30+
    Languages supported across regions
  • 90-day
    Attrition guarantee on every placement
  • 20+ yrs
    Specialization in contact-center hiring

Industries served

Vertical playbooks for the regulated and the high-volume.

Compliance, licensure, language mix and seasonality all change how we screen. Every one of our 13 verticals has a tailored screening protocol our recruiters are trained on.

View all 13 industries

Roles we staff

Every seat on the floor — and the people who run it.

From frontline agents to ops directors, we recruit the entire stack. Every role has a dedicated screening playbook tuned to the way contact centers actually measure performance.

What our clients say

We are measured on the floor — not on the contract.

Operators since 2003
Names withheld at client request
Call center operations professional at work
38 days
to 60 seats live
We had already promised the client a launch date, then needed 60 bilingual agents on a Mexico City floor to hit it. They had the first cohort screened in under two weeks and all 60 seats live in 38 days. Honestly, the hires came in stronger than what our old retained search firm used to send.
VP, Customer Operations
Healthcare BPO · nearshore program
Call center operations professional at work
0 → 120
agents in 90 days
We stood up a new BPO from nothing. Their recruiters basically embedded with our ops team — sat in on calibration, learned our scorecard — and we hit our first SLA inside the ramp window instead of two months late like everyone warned us.
Chief Operating Officer
Outsourcing startup · new-site launch
Call center operations professional at work
98%
seat fill held
What actually sold me was that the pipeline never stopped. We run hot — attrition sits around 22% — and even so our seats stayed full and the 90-day quality scores held. That kind of consistency is the thing most agencies can’t really deliver.
Director of Workforce Management
Financial services · inbound support

Operator playbooks

Plain-English guides to scaling, retention and staffing cost.

Browse all posts

Get a quote

Tell us the queue, headcount and timeline. We’ll map the staffing plan.

No public phone number, no direct email posted for bots to scrape. Use the protected form and we route the request to a senior account manager for a written plan.

  • A real person reads your request

    Not a chatbot. A senior account manager who understands call-center ramps.

  • Response in 24 hours

    One business day. Written next steps using the details you provide.

  • No commitment

    Region mix, hourly range and ramp calendar before you decide.

Protected request: we do not publish phone or email contact details on the site. This form is the cleanest way to reach the staffing team without opening the door to spam.

By submitting, you agree we may contact you about your staffing needs. We never sell or share your information.

Frequently asked

Common questions from operators.

If your question is not here, browse the full FAQ — or ask the recruiter who sends your staffing plan.

See all FAQs

No. The agents stay on our payroll. You pay us a flat hourly rate per agent, and we handle wages, benefits, payroll taxes, HR and replacements. You direct their work like any other team member.

Most teams go live in 3–14 days. For small teams (5–25 agents) we usually deploy within a week. For larger ramps (50–200), we send a wave-based plan with the first agents live in under 14 days.

Both. Temporary means a defined window (e.g., 2-month surge for Q4 or open enrollment). Long-term means an ongoing assignment with no end date. Either way, the engagement is month-to-month — scale up, down or end anytime.

Tell us and we swap them out at no charge. Every agent is recorded and screened before they start, but if you do not click with someone, we replace them within days.

A written plan with: how many agents we recommend, which region (onshore, nearshore, offshore), the hourly rate per agent, when they can start, and any compliance flags (HIPAA, PCI, NMLS). Free, one business day.

Ready when you are

Get a written plan in one business day.

Tell us how many agents you need and what they would handle. We send back a written quote with timing, regions and rate — no decks, no fluff.

1 business dayProtected formNo public phone or email
What you'll get

Your written staffing plan includes:

  • Recommended agent count and region mix
  • Estimated hourly rate per agent
  • Earliest shortlist and ramp timeline
  • Compliance notes for regulated queues
Get a quote

A senior account manager reviews every protected request.