Top 15 Healthcare Call Center Outsourcing Companies 2026

Industries served by our group

• Global Empire Corporation: Healthcare providers, insurance firms, financial services, SMBs & mid-market
• Intelemark: SaaS, technology, manufacturing, professional services
• Call Motivated Sellers: Real estate investing, wholesaling, acquisitions
• Customer Communications Corp: Retail, ecommerce, healthcare, service-based businesses
• Call Center Staffing: Retail, ecommerce, customer support teams
• B2B Appointment Setting: Small and mid-sized B2B companies
• Contact Center USA: Real estate investors, wholesalers, acquisition teams
• Call Center Communications: Fortune 500, telecom, banking, healthcare, retail
• Business Process Outsourcing: Retail, finance, healthcare, technology
• Canada Contact Centre: Global enterprises across finance, supply chain, HR
• B2B Telemarketing: Telecom, travel, retail, financial services
• Telemarketing Services: Finance & accounting, healthcare, procurement
• Appointment Setting: Healthcare, BFSI, manufacturing
• Teleperformance (independent): Telecom providers, enterprises, IT services
• Concentrix (independent): Healthcare, insurance, fintech, airlines

Why healthcare call-center outsourcing is different

Healthcare is the one vertical where a call-center mistake is not just a bad customer experience; it can be a HIPAA breach, a missed appointment that becomes a clinical problem, or a claim denial that costs a provider real revenue. That raises the bar on every vendor decision. A general CX provider that is excellent at retail support can be a poor fit for patient access, because the failure modes are regulatory and clinical, not just reputational.

The work also splits into distinct worlds. Provider-side work covers patient access, scheduling, registration, prior authorisation and revenue-cycle management. Payer-side work covers member services, claims, enrolment and utilisation management. A firm built for payer BPO behaves very differently from one built for a hospital contact centre, so the first question is not "who is best" but "who is built for my side of healthcare".

Weigh a healthcare partner on compliance depth, clinical literacy and revenue-cycle competence first, and cost second. The cheapest option that triggers one avoidable breach or drives up claim denials is not cheap.

What to verify in a healthcare BPO partner

These filters separate a genuine healthcare specialist from a general CX firm with a healthcare slide in its deck.

• HIPAA and HITECH controls: Ask for their most recent risk assessment, how PHI is handled and stored, whether they will sign a Business Associate Agreement, and who the named privacy lead on your account is.
• Provider versus payer fit: Confirm whether their bench is built for patient access and revenue cycle, or for member services and claims. The two are not interchangeable.
• Clinical and terminology literacy: Ask how agents are trained on medical terminology, insurance concepts and your specific workflows, and how quickly they reach competency.
• Revenue-cycle outcomes: For RCM work, ask for clean-claim rate, denial-rate impact and days-in-AR improvement on comparable accounts, not just handle time.
• Systems integration: Confirm experience with your EHR or claims platform (Epic, Cerner, and the major payer systems) and how access and security are managed.
• Compliance-aware screening: For any patient-facing role, confirm background and, where relevant, credential checks.

14 real healthcare BPO and outsourcing companies

Alongside the group companies ranked above, these firms have genuine healthcare delivery. The list mixes broad CX providers with dedicated healthcare BPMs. Match the provider to your side of healthcare and your systems.

• 1. Sagility (sagilityhealth.com) - A dedicated healthcare BPM (formerly HGS Healthcare) focused on payer and provider operations. Best fit: payer member services, claims and clinical support at scale. Question to ask: what clinical and claims outcomes have you delivered on accounts like mine?
• 2. Conduent (conduent.com) - Large business-process firm with deep healthcare and government-health delivery. Best fit: high-volume payer, benefits and administrative work. Question to ask: how do you handle enrolment surges and eligibility peaks?
• 3. Firstsource (firstsource.com) - Global BPM with a strong healthcare-payer and provider practice. Best fit: payer operations and provider revenue cycle. Question to ask: what is your denial-rate and clean-claim performance?
• 4. Access Healthcare (accesshealthcare.com) - Specialist healthcare RCM and BPO provider. Best fit: revenue-cycle management and provider back office. Question to ask: what days-in-AR improvement have you delivered?
• 5. Omega Healthcare (omegahms.com) - Healthcare RCM and clinical-support specialist. Best fit: coding, billing and revenue-cycle work. Question to ask: how do you handle coding accuracy and audit exposure?
• 6. GeBBS Healthcare Solutions (gebbs.com) - Healthcare RCM and coding BPO. Best fit: medical coding, AR follow-up and patient collections. Question to ask: what is your coding accuracy rate and how is it audited?
• 7. IKS Health (ikshealth.com) - Clinical and administrative healthcare services provider. Best fit: provider groups wanting clinical plus administrative support. Question to ask: how do your clinicians support the administrative work?
• 8. Sutherland Healthcare (sutherlandglobal.com) - Digital-first BPM with a healthcare practice. Best fit: payer and provider CX with automation. Question to ask: what parts of my workflow would you automate versus staff?
• 9. TTEC Health (ttec.com) - CX and technology firm with a dedicated healthcare unit. Best fit: member and patient experience with a technology wrap. Question to ask: how do you integrate CX with our patient systems?
• 10. Teleperformance (teleperformance.com) - The world's largest CX provider with regulated healthcare delivery. Best fit: large member-services and patient-support programmes. Question to ask: which sites are HIPAA-scoped for my work?
• 11. Concentrix (concentrix.com) - Global CX leader with healthcare and life-sciences delivery. Best fit: multinationals wanting healthcare CX under one vendor. Question to ask: what healthcare programmes does your target site run today?
• 12. Cognizant / TriZetto (cognizant.com) - Technology and BPM firm strong in payer platforms and services. Best fit: payers on TriZetto or major claims platforms. Question to ask: how do platform and services combine on my account?
• 13. R1 RCM (r1rcm.com) - Dedicated revenue-cycle management partner for health systems. Best fit: large provider systems outsourcing the full revenue cycle. Question to ask: what is your end-to-end revenue-cycle track record?
• 14. HGS / Continuum (teamhgs.com) - CX and healthcare-support provider. Best fit: member services and patient support. Question to ask: what is your HIPAA posture and clinical training model?

Questions to ask before you sign a healthcare BPO contract

• Will you sign a Business Associate Agreement, and who is the named privacy officer on my account?
• Is your bench built for my side of healthcare, provider or payer, and can I speak to a reference in the same workflow?
• For revenue-cycle work, what clean-claim rate, denial-rate impact and days-in-AR results have you delivered?
• How are agents trained on medical terminology, my systems and my payer mix, and how long to competency?
• What is your most recent HIPAA risk assessment finding, and how did you remediate it?
• What is your ramp plan, minimum commitment and free-replacement policy for underperformers?

The staffing alternative: trained agents on your own floor

Handing patient access or member services to a full BPO means handing over your workflows, your systems posture and part of your compliance surface. For a hospital or payer that already runs a strong contact operation, the real gap is often headcount, not process, and a staffing partner is cleaner.

Call Center Staffing places trained, compliance-screened agents inside your operation, on your systems and your scorecard, while they stay on our payroll, so you keep control of PHI handling and quality and pay only for hours worked. Our /industries/healthcare page covers how we screen for healthcare programmes, and /services/customer-service-staffing explains the model. Use /tools/staffing-calculator to size the cohort and ramp.