Hire vetted customer service agents across every channel
CX-focused agent placement across every channel — voice, chat, email, social. Senior account managers, calibrated quality, and a 90-day attrition guarantee on every assignment.
- Model
- Agents on our payroll
- Timing
- First slate in about 72 hours
- Request
- Protected form only
Get a quote
Written quote in one business day. No obligation.
- Written planNo obligation · one business day
- 200+Businesses served
- HIPAA · PCI · SOC 2Compliance-aware screening
- 14 countriesTrained agents on tap
What it is
What is customer service staffing agency?
Looking for temporary customer service staffing across voice, live chat, email, social and non-voice support? We place frontline agents, escalation specialists, supervisors and QA with every placement graded to your scorecard, not a generic clerical bar. Agents stay on our payroll, you pay only for hours worked, and every assignment carries a 90-day attrition guarantee. Operators have kept us on retainer since 2003, with a first qualified shortlist typically inside 72 hours.
A customer service staffing agency is the layer between your CX leadership and a market full of generic resumes. The work is screening for the specific competencies that move CSAT and retention: empathy at scored level (not self-reported), de-escalation discipline, brand-voice fluency, channel flex, and the patience to read a confused customer's third paragraph before responding.
Done well, a customer service staffing agency looks like an embedded extension of your CX team. We sit with your QA leads to map the scorecard, screen against it (not against a generic CX rubric), and route placements to the queues where their strengths land hardest. Senior account managers carry pipeline against your live forecast — not a static job rec — and every cohort gets a named owner on our side.
Done badly, a customer service staffing agency hands you resumes and walks away. We don't. Every placement carries a 90-day attrition guarantee, every cohort gets a 30-day attrition flag and a 90-day score-card, and we report against your CSAT trend through ramp. If a cohort underperforms, we re-source inside the written guarantee — that accountability is why we keep operators on retainer for years.
Who it's for
Built for the operators who actually buy this work.
We do not place generalist clerical roles. Customer Service Staffing is for the operators below — the discipline is narrow on purpose.
- 01
CX leadership at consumer brands
VPs of CX at brands where retention and brand reputation depend on the frontline. They need agents whose CSAT trend bends the curve, not generalists who hit AHT and miss empathy.
- 02
Subscription and retention-focused operators
SaaS, telecom, healthcare and DTC brands where the customer service team is also the retention team. We screen for save-rate intent and de-escalation discipline.
- 03
Operators rebuilding CX after a quality drop
Teams who inherited a frontline from a prior vendor and need to rebuild the cohort against a higher bar — usually inside a single quarter.
- 04
BPOs running customer service client accounts
Outsourcers whose client SOWs measure CSAT and retention impact — not just AHT. Customer service staffing for these accounts requires a different screen than generic BPO hiring.
Our approach
The discipline behind every cohort.
We embed with your CX leadership and QA team to map the scorecard onto a sourcing plan. Empathy and de-escalation are screened in recorded role-plays graded by senior account managers who have run CX floors. Brand-voice fluency is screened against your published guidelines, not a generic CX rubric. Cohorts are sized to your training calendar with a named owner on our side. Every placement carries a 90-day attrition guarantee. We report against your CSAT trend through ramp — not against a recruiting funnel — so quality drift surfaces from us, not from QA at quarter-end.
- Step 1
CX scorecard mapping
We sit with your QA team in week one to map your published scorecard — CSAT, NPS, FCR, retention impact — onto a sourcing plan.
- Step 2
Empathy + de-escalation screening
Recorded role-plays graded by senior account managers who have run CX floors. Empathy is scored to level, not self-reported.
- Step 3
Brand-voice calibration
Brand-voice fluency screened against your published guidelines. Cohort one sounds like your brand — not like a generic CX rubric.
- Step 4
CSAT-trend reporting
We report against your CSAT trend through ramp. Drift surfaces in our 30-day flag, not in your QA team's quarter-end review.
Why choose us
Why operators keep us on retainer for years.
We are specialists, not generalists. The screen, the calibration and the guarantee all line up with how operators actually run a contact center.
20+ years as a customer service staffing agency
Founded in 2003, focused exclusively on contact-center and CX recruiting. Our senior account managers have run CX floors themselves — most generalist agencies cannot say the same.
100k+ vetted CX agents across regions
Active bench of CX agents across Mexico, the Philippines, the US and select LATAM markets in 30+ languages. Most customer service staffing briefs get a first qualified shortlist inside 72 hours.
90-day attrition guarantee on every assignment
If an assignment leaves voluntarily or fails the QA bar inside 90 days, we replace at no additional fee. Written into every SOW.
CX-only specialisation
We do not place finance, clerical or unrelated knowledge work. Customer service and contact-center is the entire scope, which is why we read your scorecard like an operator would.
Outcomes
What good looks like — measured.
The numbers we report against on every customer service staffing agency engagement. Honest benchmarks from active deployments.
- 30-day attrition flag
- 60-day calibration
- 90-day score-card
Roles we place
Roles included in customer service staffing.
Frontline, leadership, QA and operations — sourced against the same scorecard.
Where we recruit
Markets we recruit in for customer service staffing.
Each market has its own playbook — wage benchmarks, attrition patterns and the agent profile we look for.
Get a quote
Tell us the queue, headcount and timeline. We’ll map the staffing plan.
No public phone number, no direct email posted for bots to scrape. Use the protected form and we route the request to a senior account manager for a written plan.
- A real person reads your request
Not a chatbot. A senior account manager who understands call-center ramps.
- Response in 24 hours
One business day. Written next steps using the details you provide.
- No commitment
Region mix, hourly range and ramp calendar before you decide.
Ready to talk customer service staffing agency?
A senior account manager who has run customer service staffing agency engagements for years writes your plan — not a generalist. We respond within one business day.
Your written staffing plan includes:
- Recommended agent count and region mix
- Estimated hourly rate per agent
- Earliest shortlist and ramp timeline
- Compliance notes for regulated queues
A senior account manager reviews every protected request.