Top 15 BPO Companies in Vietnam 2026

Industries served by our group

• Global Empire Corporation: Healthcare providers, insurance firms, financial services, SMBs & mid-market
• Intelemark: SaaS, technology, manufacturing, professional services
• Call Motivated Sellers: Real estate investing, wholesaling, acquisitions
• Customer Communications Corp: Retail, ecommerce, healthcare, service-based businesses
• Call Center Staffing: Retail, ecommerce, customer support teams
• B2B Appointment Setting: Small and mid-sized B2B companies
• Contact Center USA: Real estate investors, wholesalers, acquisition teams
• Call Center Communications: Fortune 500, telecom, banking, healthcare, retail
• Business Process Outsourcing: Retail, finance, healthcare, technology
• Canada Contact Centre: Global enterprises across finance, supply chain, HR
• B2B Telemarketing: Telecom, travel, retail, financial services
• Telemarketing Services: Finance & accounting, healthcare, procurement
• Appointment Setting: Healthcare, BFSI, manufacturing
• Teleperformance (independent): Telecom providers, enterprises, IT services
• Concentrix (independent): Healthcare, insurance, fintech, airlines

Why buyers shortlist Vietnam for BPO in 2026

Most people typing "top BPO companies in Vietnam" are Asian, Japanese, Korean or Western operations leaders looking for low-cost, reliable delivery with a young, motivated workforce, often for back-office, data and digital work as much as voice. Vietnam has become one of Asia's fastest-growing outsourcing markets, and its edge is cost and stability plus unusual strength in Japanese and Korean-language work.

The momentum is real. Ho Chi Minh City is the commercial centre with the deepest talent, Hanoi is strong in IT and government-adjacent work, and Da Nang is a growing lower-cost third hub. Vietnam pairs a large young population, rising digital skills and government support for IT and services with costs that typically undercut the Philippines and India.

The real trade-off is language. English proficiency is improving but is generally below the Philippines for high-volume English voice, which is why Vietnam shines brightest in back office, data, IT-enabled services and East Asian languages rather than mass English call handling. Vietnam runs on ICT (UTC+7), overlapping the rest of Asia and Australia well. Weigh it most heavily when cost, back-office or data work, or Japanese and Korean support matter more than native English voice.

How to choose a BPO in Vietnam

The right partner in Vietnam is the one whose strengths match the work. A Japanese-invested data-processing centre behaves very differently from a domestic Vietnamese voice operation. Use these Vietnam-specific filters before you compare seat prices.

• Work type fit: Vietnam is strongest in back office, data, IT-enabled services and East Asian languages. If you need high-volume native English voice, verify quality carefully or consider the Philippines; if you need cost-efficient processing or Japanese and Korean support, Vietnam is compelling.
• Language reality: Ask for the share of agents at C1 English, and specifically about Japanese, Korean or other languages if you need them, since these are a genuine Vietnamese strength.
• City and site fit: Ho Chi Minh City has the deepest talent, Hanoi is strong in IT and back office, Da Nang is a lower-cost emerging hub. Ask which exact site staffs your account.
• Data-protection compliance: Vietnam's Personal Data Protection Decree (Decree 13/2023) and its evolving data-protection law govern processing and include data-transfer rules. Ask how the provider handles cross-border transfer, plus PCI DSS for payments and any sector rules you carry.
• Ownership model: Vietnam's market mixes domestic operators, Japanese and Korean-invested BPOs and global names. Ask who owns and manages the floor and which clients it serves today.
• Attrition and scale: Ask for 90-day attrition, current seat count and ramp capability, since maturity varies more here than in established Asian hubs.

14 real BPO companies operating in Vietnam

Every provider below has verified operations in Vietnam and is referenced in the Asian outsourcing market. The list mixes domestic leaders with foreign-invested and global providers. Pressure-test each against your work type, languages and compliance needs.

• 1. BellSystem24-HoaSao (bell24hoasao.com.vn) - Joint venture between Japan's BellSystem24 and Vietnam's Hoa Sao Group, one of the country's largest contact-centre operators. Best fit: buyers wanting large-scale Vietnamese-language and Japanese-linked delivery. Question to ask: what is your capacity and which languages do you staff at volume?
• 2. Hoa Sao Group (hoasao.vn) - Long-established domestic Vietnamese contact-centre and CX group. Best fit: brands targeting Vietnamese consumers directly. Question to ask: what is your experience with international, non-Vietnamese programmes?
• 3. MP Telecom / Minh Phuc (mptelecom.com.vn) - Major domestic Vietnamese contact-centre and BPO operator. Best fit: domestic and regional voice and back office. Question to ask: what international clients do you serve and in what languages?
• 4. Transcosmos (trans-cosmos.com.vn) - Japanese global BPO with a large Vietnamese operation across CX, back office and digital. Best fit: Japanese-market and East Asian-language programmes. Question to ask: how much Japanese and Korean capacity do you run in Vietnam?
• 5. TDCX (tdcx.com) - Singapore-headquartered CX firm with a growing Vietnamese delivery centre. Best fit: technology and digital brands wanting premium APAC CX. Question to ask: which languages and clients does your Vietnam site staff?
• 6. Concentrix (concentrix.com) - Global CX leader with Vietnamese delivery. Best fit: multinationals wanting APAC CX under one vendor. Question to ask: which programmes does your Vietnam site run today?
• 7. Digi-Texx (digi-texx.vn) - German-Vietnamese data-processing and BPO specialist in Ho Chi Minh City. Best fit: document, data-entry and back-office processing with European standards. Question to ask: what data-security certifications do you hold?
• 8. Innovature BPO (innovatureinc.com) - Vietnam-based BPO focused on finance, accounting and data services for US and Australian clients. Best fit: back-office finance and accounting outsourcing. Question to ask: what finance processes do you run and for which markets?
• 9. VITALIFY / Vietnam-based digital BPOs (vitalify.asia) - Foreign-invested digital and IT-enabled service firms serving Japanese and Western clients. Best fit: digital, IT and app-support work. Question to ask: is my work voice CX or digital and IT services?
• 10. Sutherland (sutherlandglobal.com) - Digital-first global BPM firm with APAC delivery capability. Best fit: buyers wanting analytics and automation alongside support. Question to ask: is my work delivered from Vietnam or elsewhere in APAC?
• 11. TELUS International (telusinternational.com) - Global CX and digital-solutions provider with APAC delivery. Best fit: technology and digital-CX programmes. Question to ask: what is your Vietnamese headcount and specialism?
• 12. VMO Holdings / Vietnamese IT-BPO (vmodev.com) - Vietnamese technology and IT-enabled services firm serving international clients. Best fit: IT support and software-adjacent BPO. Question to ask: what support and BPO work do you run beyond software?
• 13. Hexaware / global IT-BPMs (hexaware.com) - Global IT and BPM firms increasingly source Vietnamese delivery for IT-enabled services. Best fit: enterprises wanting IT-led process work. Question to ask: what do you deliver from Vietnam specifically?
• 14. FPT Software / FPT (fpt-software.com) - Vietnam's largest IT-services firm, with BPO and IT-enabled services alongside software. Best fit: enterprises wanting IT-anchored process and support work. Question to ask: what BPO and support services, versus pure software, do you offer?

Questions to ask before you sign a Vietnamese BPO contract

A low seat price is not a delivery plan, and Vietnam's language profile and evolving data law make diligence important. These questions surface what actually decides whether a Vietnamese programme succeeds.

• Which exact city and site will my agents sit in, and what is its attrition over the last 12 months?
• For my work, what share of agents are at C1 English, and what Japanese, Korean or other language capacity do you have if I need it?
• Is my work best suited to voice, or to back office, data and IT-enabled services where Vietnam is strongest?
• How do you comply with Vietnam's Personal Data Protection Decree and cross-border transfer rules, plus PCI DSS and any sector rules I carry?
• What is your ramp timeline, minimum seat commitment and free-replacement policy for underperformers?
• Who owns and manages the delivery floor, and which international clients does it serve today?

The staffing alternative: when you do not need a full BPO

Many buyers who land on a Vietnam BPO list do not actually want to hand over their customer experience or their processes. They want more trained agents, faster, without rebuilding their scripts, QA, workforce management and reporting around someone else's playbook. If your operation already runs well and the real gap is headcount, a full BPO can be more vendor than you need.

That is the staffing model. Call Center Staffing supplies trained agents who work inside your operation while staying on our payroll, so you keep control of tooling, brand voice and coaching, and pay only for hours worked. It is worth weighing against the providers above when your bottleneck is people rather than process, when you want to keep your own supervisors, or when you need to scale a team quickly rather than negotiate a multi-year managed-service contract.

Staffing agents in Vietnam, not just outsourcing

Hiring a BPO is only one way to run Vietnam support. If you already have — or want to keep — your own floor, tooling, QA and brand voice, a staffing partner places trained agents directly into your operation instead of handing the whole channel to a vendor. Our /locations/vietnam page breaks down the Vietnam talent pool, wage benchmarks, time-zone overlap and the agent profile we screen for.

For the model itself, /services/offshore-call-center-staffing explains how we source, screen and guarantee agents — you pay only for hours worked and can swap any agent free. It is often the cleaner path when your process is already strong and you simply need trained people fast. A senior recruiter will write a plan against your forecast within one business day.