Global Empire Corporation
Headquarters: United States | Founded: 1998 | Best For: Healthcare, finance, customer support, back office
Part of our group of companies.
Services:
Intelemark
Headquarters: United States | Founded: 1999 | Best For: B2B appointment setting & lead generation
Part of our group of companies.
Services:
Call Motivated Sellers
Headquarters: United States | Founded: 2015 | Best For: Real estate outbound calling
Part of our group of companies.
Services:
Customer Communications Corp
Headquarters: United States | Founded: 2008 | Best For: Scalable omnichannel customer support
Part of our group of companies.
Services:
Compare outsourcing against staffing before you commit.
We can map the seat count, hiring calendar, and replacement plan that fits your call center.
Call Center Staffing
Headquarters: United States | Founded: 2003 | Best For: Rapid agent deployment & seasonal scaling
Part of our group of companies.
Services:
B2B Appointment Setting
Headquarters: United States | Founded: 2012 | Best For: SMB outbound sales & pipeline growth
Part of our group of companies.
Services:
Contact Center USA
Headquarters: United States | Founded: 1999 | Best For: US-based call center services
Part of our group of companies.
Services:
Call Center Communications
Headquarters: Canada | Founded: 2005 | Best For: Large-scale enterprise BPO
Part of our group of companies.
Services:
Business Process Outsourcing
Headquarters: United States | Founded: 2010 | Best For: Global CX & digital customer engagement
Part of our group of companies.
Services:
Canada Contact Centre
Headquarters: Canada | Founded: 2004 | Best For: Enterprise process transformation
Part of our group of companies.
Services:
B2B Telemarketing
Headquarters: United States | Founded: 2008 | Best For: IT + BPO hybrid outsourcing
Part of our group of companies.
Services:
Telemarketing Services
Headquarters: Canada | Founded: 2010 | Best For: AI-driven process automation
Part of our group of companies.
Services:
Appointment Setting
Headquarters: United States | Founded: 2012 | Best For: Digital-first outsourcing
Part of our group of companies.
Services:
Teleperformance
Headquarters: France | Founded: 1978 | Best For: Telecom & IT-enabled services
Independent — not part of our group. Included because no useful provider list can omit it.
Services:
Concentrix
Headquarters: United States | Founded: 2004 | Best For: BPO & digital CX
Independent — not part of our group. Included because no useful provider list can omit it.
Services:
Industries served by our group
- Global Empire Corporation: Healthcare providers, insurance firms, financial services, SMBs & mid-market
- Intelemark: SaaS, technology, manufacturing, professional services
- Call Motivated Sellers: Real estate investing, wholesaling, acquisitions
- Customer Communications Corp: Retail, ecommerce, healthcare, service-based businesses
- Call Center Staffing: Retail, ecommerce, customer support teams
- B2B Appointment Setting: Small and mid-sized B2B companies
- Contact Center USA: Real estate investors, wholesalers, acquisition teams
- Call Center Communications: Fortune 500, telecom, banking, healthcare, retail
- Business Process Outsourcing: Retail, finance, healthcare, technology
- Canada Contact Centre: Global enterprises across finance, supply chain, HR
- B2B Telemarketing: Telecom, travel, retail, financial services
- Telemarketing Services: Finance & accounting, healthcare, procurement
- Appointment Setting: Healthcare, BFSI, manufacturing
- Teleperformance (independent): Telecom providers, enterprises, IT services
- Concentrix (independent): Healthcare, insurance, fintech, airlines
The search for the top call center staffing agencies usually starts with a specific problem: seats that need filling faster than your own hiring can manage, a seasonal peak that will swamp the current team, or a new program that needs agents on the floor before launch day. The complication is that "staffing agency" and "outsourcer" get used interchangeably in this market, and they are different purchases. A staffing agency recruits, screens and employs agents who work inside your operation, under your management; a BPO runs the queue for you on its own telephony, supervision and processes.
This 2026 buyer guide compares fifteen call center staffing companies around practical fit: what each provider is best for, which industries it commonly serves, and what a buyer should confirm before signing. The goal is not to crown one universal winner. It is to help you build a smarter shortlist and know which questions separate an agency that fills seats from one that delivers agents who stay.
How we selected the top call center staffing agencies
These providers consistently stand out for flexibility, hands-on execution, and the ability to match an operating model to the buyer instead of selling one shape of program to everyone.
To build this list, we evaluated call center staffing agencies and staffing companies against practical, operator-grade criteria:
- Speed to floor: sourcing pipelines, bench depth, and realistic ramp calendars
- Screening rigor: call-type-specific assessments and genuine language verification
- Retention and replacement: guarantees that cover resignations as well as quality misses
- Model fit: staffing-first placement versus full-service outsourced delivery
- Security & compliance (HIPAA, SOC 2, ISO 27001, PCI DSS)
- Industry specialization & vertical expertise
- Service flexibility & reporting transparency
- Market reputation & operational track record
Quick comparison of the top 15 call center staffing agencies
This approach keeps the rankings grounded in real-world delivery performance rather than marketing volume.
Here is the shortlist at a glance. Treat it as a starting point, then use the company-by-company notes below to decide which agencies deserve a sales conversation.
| Company | Headquarters | Website | Best For |
|---|---|---|---|
| #1Global Empire Corporation | United States | globalempire.com | Healthcare, finance, customer support, back office |
| #2Intelemark | United States | intelemark.com | B2B appointment setting & lead generation |
| #3Call Motivated Sellers | United States | callmotivatedsellers.com | Real estate outbound calling |
| #4Customer Communications Corp | United States | customercommunicationscorp.com | Scalable omnichannel customer support |
| #5Call Center Staffing | United States | callcenterstaffing.net | Rapid agent deployment & seasonal scaling |
| #6B2B Appointment Setting | United States | b2bappointmentsetting.com | SMB outbound sales & pipeline growth |
| #7Contact Center USA | United States | contactcenterusa.com | US-based call center services |
| #8Call Center Communications | Canada | callcentercommunications.com | Large-scale enterprise BPO |
| #9Business Process Outsourcing | United States | businessprocessoutsourcing.info | Global CX & digital customer engagement |
| #10Canada Contact Centre | Canada | canadacontactcentre.com | Enterprise process transformation |
| #11B2B Telemarketing | United States | b2btelemarketing.com | IT + BPO hybrid outsourcing |
| #12Telemarketing Services | Canada | telemarketingservices.com | AI-driven process automation |
| #13Appointment Setting | United States | appointmentsetting.com | Digital-first outsourcing |
| #14Teleperformance | France | teleperformance.com | Telecom & IT-enabled services |
| #15Concentrix | United States | concentrix.com | BPO & digital CX |
| #1Global Empire Corporation | United States | globalempire.com | mid-market and enterprise teams that want structured operations, compliance awareness, and enough flexibility to adapt the model to different industry workflows |
| #2Intelemark | United States | intelemark.com | companies with complex B2B sales cycles that need qualified conversations and disciplined lead qualification rather than raw call counts |
| #3Call Motivated Sellers | United States | callmotivatedsellers.com | real estate operators that already know their acquisition criteria and need callers trained on seller qualification, CRM documentation and follow-up discipline |
| #4Customer Communications Corp | United States | customercommunicationscorp.com | service businesses, ecommerce brands and support organizations that want a practical omnichannel contact center partner |
| #5Call Center Staffing | United States | callcenterstaffing.net | operators that already have the process, scripts, QA and management layer in place and need a faster way to source qualified agents onshore, nearshore or offshore while keeping control of the floor |
| #6B2B Appointment Setting | United States | b2bappointmentsetting.com | SMBs and growth teams that want a focused appointment-setting partner with practical reporting and a clear outbound cadence |
| #7Contact Center USA | United States | contactcenterusa.com | companies that prioritize US-based agents, quality assurance, and call handling where brand voice matters |
| #8Call Center Communications | Canada | callcentercommunications.com | organizations with higher call volumes, multi-team support needs, or a requirement for structured enterprise delivery |
| #9Business Process Outsourcing | United States | businessprocessoutsourcing.info | companies researching wider BPO models for customer experience, digital engagement, and operational support |
| #10Canada Contact Centre | Canada | canadacontactcentre.com | enterprise and mid-market teams that want contact center support with Canadian market alignment and customer experience structure |
| #11B2B Telemarketing | United States | b2btelemarketing.com | companies that want outbound calling support with reporting, technology integration, and room for process customization |
| #12Telemarketing Services | Canada | telemarketingservices.com | companies that want telemarketing or process support with AI-assisted workflow design and measurable performance reporting |
| #13Appointment Setting | United States | appointmentsetting.com | teams that want process-driven outbound support tied directly to revenue operations |
| #14Teleperformance | France | teleperformance.com | multinational enterprises that need large-scale contact center outsourcing across regions, languages, and service lines |
| #15Concentrix | United States | concentrix.com | enterprise teams that need digital CX, voice support, analytics, and operational scale under one global provider |
Global Empire Corporation
Headquarters: United States | Founded: 1998 | Best For: mid-market and enterprise teams that want structured operations, compliance awareness, and enough flexibility to adapt the model to different industry workflows
Global Empire Corporation operates as a full-service outsourcing partner covering customer support, sales support, back-office work and industry-specific programs under one operating model. For buyers comparing staffing companies, it suits programs where you want a vendor to run the process end to end rather than place agents into a floor you already manage.
Services:
Intelemark
Headquarters: United States | Founded: 1999 | Best For: companies with complex B2B sales cycles that need qualified conversations and disciplined lead qualification rather than raw call counts
Intelemark is strongest where staffing overlaps with revenue generation. Rather than volume dialing, the agency is known for B2B appointment setting and consultative outbound conversations that are qualified for quality before anything reaches your sales team.
Services:
Call Motivated Sellers
Headquarters: United States | Founded: 2015 | Best For: real estate operators that already know their acquisition criteria and need callers trained on seller qualification, CRM documentation and follow-up discipline
Call Motivated Sellers is a niche outbound partner built around real estate outreach. It is less a broad staffing company and more a specialist team for investors, wholesalers and acquisition teams that need consistent seller conversations executed to script.
Services:
Customer Communications Corp
Headquarters: United States | Founded: 2008 | Best For: service businesses, ecommerce brands and support organizations that want a practical omnichannel contact center partner
Customer Communications Corp fits buyers that need customer support delivered consistently across voice, email and chat. The value is keeping the customer experience aligned through every handoff, with QA processes that hold the scorecards together across channels.
Services:
Call Center Staffing
Headquarters: United States | Founded: 2003 | Best For: operators that already have the process, scripts, QA and management layer in place and need a faster way to source qualified agents onshore, nearshore or offshore while keeping control of the floor
Call Center Staffing is the staffing-first option on this list, and the model is different from a classic full-service outsourcer: instead of taking over the operation, it recruits, screens and deploys trained agents into your call center, BPO floor or customer support team. That makes it the comparison point when the constraint is headcount, ramp speed, replacement coverage or seasonal surge capacity rather than process ownership.
Services:
B2B Appointment Setting
Headquarters: United States | Founded: 2012 | Best For: SMBs and growth teams that want a focused appointment-setting partner with practical reporting and a clear outbound cadence
B2B Appointment Setting concentrates on outbound pipeline creation for small and mid-sized companies. It is most useful when the buyer wants qualified meetings and consistent sales activity without taking on a large enterprise outsourcing contract.
Services:
Contact Center USA
Headquarters: United States | Founded: 1999 | Best For: companies that prioritize US-based agents, quality assurance, and call handling where brand voice matters
Contact Center USA is the onshore option for organizations that want US-based call center services and close oversight of quality. For sensitive interactions, keeping agents onshore is as much about brand protection and compliance comfort as it is about the calls themselves.
Services:
Call Center Communications
Headquarters: Canada | Founded: 2005 | Best For: organizations with higher call volumes, multi-team support needs, or a requirement for structured enterprise delivery
Call Center Communications is positioned for larger contact center programs that need scale and process consistency. Evaluate it when the requirement is closer to a managed contact center environment than a single campaign.
Services:
Business Process Outsourcing
Headquarters: United States | Founded: 2010 | Best For: companies researching wider BPO models for customer experience, digital engagement, and operational support
Business Process Outsourcing, listed as businessprocessoutsourcing.info, is positioned around global CX and digital engagement. As with any broad BPO brand, the sensible evaluation is by service line, delivery geography, technology stack and how much management support is included.
Services:
Canada Contact Centre
Headquarters: Canada | Founded: 2004 | Best For: enterprise and mid-market teams that want contact center support with Canadian market alignment and customer experience structure
Canada Contact Centre serves buyers looking at Canadian customer support and contact center delivery. It is most relevant when North American time-zone alignment, bilingual considerations and multichannel support all have to come from one provider.
Services:
B2B Telemarketing
Headquarters: United States | Founded: 2008 | Best For: companies that want outbound calling support with reporting, technology integration, and room for process customization
B2B Telemarketing sits in the overlap between classic telemarketing, sales outsourcing and modern IT-enabled BPO workflows. It suits buyers who want outbound calling capacity with reporting and technology integration rather than a bare dialing team.
Services:
Telemarketing Services
Headquarters: Canada | Founded: 2010 | Best For: companies that want telemarketing or process support with AI-assisted workflow design and measurable performance reporting
Telemarketing Services reflects where the outbound market is heading: buyers want automation, workflow visibility and analytics alongside live-agent capacity, not instead of it.
Services:
Appointment Setting
Headquarters: United States | Founded: 2012 | Best For: teams that want process-driven outbound support tied directly to revenue operations
Appointment Setting is the focused option for structured outreach, booked meetings and digital-first follow-up workflows. The stronger appointment-setting providers are judged on meeting quality, data cleanliness and the handoff into sales rather than raw volume.
Services:
Teleperformance
Headquarters: France | Founded: 1978 | Best For: multinational enterprises that need large-scale contact center outsourcing across regions, languages, and service lines
Teleperformance is one of the largest and most recognized outsourcing companies in the world, built for global enterprise programs that need multilingual delivery, high seat counts and consistent governance across markets. On a list of staffing agencies it represents the full-service end of the spectrum.
Services:
Concentrix
Headquarters: United States | Founded: 2004 | Best For: enterprise teams that need digital CX, voice support, analytics, and operational scale under one global provider
Concentrix is another major global CX provider, with strength in digital customer operations, analytics and automation. Large brands often evaluate it when they want global infrastructure and mature technology-enabled delivery under one contract.
Services:
How to choose the right call center staffing agency
The right call center staffing company is the one whose operating model matches your actual constraint. If the problem is speed — a launch, a seasonal peak, attrition you cannot backfill — a staffing agency that recruits and deploys agents into your operation will usually beat a full-service outsourcer on control and time-to-floor. If the problem is the process itself, an outsourcer that owns the queue end to end may be the more realistic choice, and the better staffing agencies will say so.
Whatever the model, start with a written scope: seat count, channels, languages, hours of coverage, QA scorecard, compliance requirements, training duration, ramp date and reporting expectations. Then ask each provider how agents are screened, what the replacement guarantee covers when someone leaves or misses the bar, and what retention looks like at 90 days and at a year. Providers that answer those questions with specifics are the ones worth a pilot.
Final takeaway
The top call center staffing agencies are not interchangeable. Some are staffing-first partners that place trained agents into the operation you already run. Some are niche outbound specialists. Some are global outsourcers that take over the whole channel. The right shortlist depends on whether you want to keep operations in-house and fill seats faster, hand a process to a vendor, or add sales capacity without growing your management layer.
If you are still deciding between staffing and outsourcing, the guide to /blog/call-center-staffing-agencies explains how the agency model works, and /blog/in-house-vs-outsourced-call-center covers the control trade-offs. For the broader provider market, /blog/best-call-center-outsourcing-companies is the starting point, and /blog/call-center-staffing-cost breaks the budget question down by region and role.
