Global Empire Corporation
Headquarters: United States | Founded: 1998 | Best For: Healthcare, finance, customer support, back office
Part of our group of companies.
Services:
Intelemark
Headquarters: United States | Founded: 1999 | Best For: B2B appointment setting & lead generation
Part of our group of companies.
Services:
Call Motivated Sellers
Headquarters: United States | Founded: 2015 | Best For: Real estate outbound calling
Part of our group of companies.
Services:
Customer Communications Corp
Headquarters: United States | Founded: 2008 | Best For: Scalable omnichannel customer support
Part of our group of companies.
Services:
Compare outsourcing against staffing before you commit.
We can map the seat count, hiring calendar, and replacement plan that fits your call center.
Call Center Staffing
Headquarters: United States | Founded: 2003 | Best For: Rapid agent deployment & seasonal scaling
Part of our group of companies.
Services:
B2B Appointment Setting
Headquarters: United States | Founded: 2012 | Best For: SMB outbound sales & pipeline growth
Part of our group of companies.
Services:
Contact Center USA
Headquarters: United States | Founded: 1999 | Best For: US-based call center services
Part of our group of companies.
Services:
Call Center Communications
Headquarters: Canada | Founded: 2005 | Best For: Large-scale enterprise BPO
Part of our group of companies.
Services:
Business Process Outsourcing
Headquarters: United States | Founded: 2010 | Best For: Global CX & digital customer engagement
Part of our group of companies.
Services:
Canada Contact Centre
Headquarters: Canada | Founded: 2004 | Best For: Enterprise process transformation
Part of our group of companies.
Services:
B2B Telemarketing
Headquarters: United States | Founded: 2008 | Best For: IT + BPO hybrid outsourcing
Part of our group of companies.
Services:
Telemarketing Services
Headquarters: Canada | Founded: 2010 | Best For: AI-driven process automation
Part of our group of companies.
Services:
Appointment Setting
Headquarters: United States | Founded: 2012 | Best For: Digital-first outsourcing
Part of our group of companies.
Services:
Teleperformance
Headquarters: France | Founded: 1978 | Best For: Telecom & IT-enabled services
Independent — not part of our group. Included because no useful provider list can omit it.
Services:
Concentrix
Headquarters: United States | Founded: 2004 | Best For: BPO & digital CX
Independent — not part of our group. Included because no useful provider list can omit it.
Services:
Industries served by our group
- Global Empire Corporation: Healthcare providers, insurance firms, financial services, SMBs & mid-market
- Intelemark: SaaS, technology, manufacturing, professional services
- Call Motivated Sellers: Real estate investing, wholesaling, acquisitions
- Customer Communications Corp: Retail, ecommerce, healthcare, service-based businesses
- Call Center Staffing: Retail, ecommerce, customer support teams
- B2B Appointment Setting: Small and mid-sized B2B companies
- Contact Center USA: Real estate investors, wholesalers, acquisition teams
- Call Center Communications: Fortune 500, telecom, banking, healthcare, retail
- Business Process Outsourcing: Retail, finance, healthcare, technology
- Canada Contact Centre: Global enterprises across finance, supply chain, HR
- B2B Telemarketing: Telecom, travel, retail, financial services
- Telemarketing Services: Finance & accounting, healthcare, procurement
- Appointment Setting: Healthcare, BFSI, manufacturing
- Teleperformance (independent): Telecom providers, enterprises, IT services
- Concentrix (independent): Healthcare, insurance, fintech, airlines
Why buyers shortlist Costa Rica for BPO in 2026
Most people typing "top BPO companies in Costa Rica" are US operations leaders who want high-quality bilingual talent for work that is more complex than basic call handling, and are willing to pay a premium over other nearshore markets to get it. Costa Rica's edge is not the lowest seat price; it is an educated, stable, bilingual workforce that global firms trust with finance, IT and higher-value CX.
The market is mature and deliberately positioned. The investment-promotion agency CINDE has spent two decades attracting shared-services and CX operations, and Costa Rica hosts large captive centres for major US technology and finance brands alongside the outsourcers. San José and the surrounding Heredia and Cartago free zones form the delivery core, and the country trades on political stability, strong education and near-universal secondary schooling.
The real differentiator is quality and complexity. Costa Rica sits on CST (UTC-6, no daylight saving), tracking US Central time year-round, and its agents commonly serve English, Spanish and some Portuguese or French lines. Weigh Costa Rica most heavily when your work is quality-sensitive or higher-value, such as technical support, finance or account management, rather than lowest-cost high-volume voice.
How to choose a BPO in Costa Rica
The right partner in Costa Rica is the one whose specialism matches the value of your work. A shared-services centre built on finance and IT behaves very differently from a voice-heavy CX floor. Use these Costa Rica-specific filters before you compare seat prices.
- Value fit: Costa Rica commands a premium over other nearshore markets. Make sure the work justifies it. For complex support, finance or account management the quality premium pays off; for basic high-volume voice, cheaper nearshore options may fit better.
- Captive versus outsourcer: Much of Costa Rica's talent sits in captive centres for large US brands, which tightens the labour market for outsourcers. Ask how the provider competes for talent and what its attrition looks like against the captives.
- Language mix: Ask what share of the floor is C1-level bilingual, and whether Portuguese or French are genuinely staffed if you need them.
- Time-zone fit: Costa Rica runs on CST (UTC-6) with no daylight saving, tracking US Central year-round. Confirm how that maps to your peaks and how the two US clock changes affect overlap.
- Data-protection compliance: Costa Rica's Law No. 8968 on the protection of personal data, overseen by the PRODHAB agency, governs customer data on local floors. Ask for their controls, plus PCI DSS for payments and HIPAA posture if you carry health data.
- Free-zone status and cost: Most operations sit inside free zones with tax incentives. Ask whether savings reach your rate, and be realistic that Costa Rica's all-in cost is higher than most Latin American peers.
Questions to ask before you sign a Costa Rica BPO contract
A story about Costa Rica's educated workforce is not a delivery plan, and the premium means you should be sure the work justifies the market. These questions surface what actually decides whether a Costa Rican programme succeeds.
- Which exact site will my agents sit in, what is its attrition over the last 12 months, and how does that compare with the captive centres nearby?
- Does the value of my work justify Costa Rica's premium, or would a cheaper nearshore market fit basic high-volume voice better?
- For each language I need, how many agents do you employ at C1 level, and can I speak to a reference at my volume?
- What are your Law 8968, PCI DSS and (if relevant) HIPAA controls, and who is the named data-protection lead on my account?
- What is your ramp timeline, minimum seat commitment and free-replacement policy for underperformers?
- How much of the free-zone incentive is reflected in my rate, and what is the all-in cost per agent-hour?
The staffing alternative: when you do not need a full BPO
Many buyers who land on a Costa Rica BPO list do not actually want to hand over their customer experience. They want more trained bilingual agents, faster, without rebuilding their scripts, QA, workforce management and reporting around someone else's playbook. If your operation already runs well and the real gap is headcount, a full BPO can be more vendor than you need.
That is the staffing model. Call Center Staffing supplies trained agents who work inside your operation while staying on our payroll, so you keep control of tooling, brand voice and coaching, and pay only for hours worked. It is worth weighing against the providers above when your bottleneck is people rather than process, when you want to keep your own supervisors, or when you need to scale a bilingual nearshore team in days rather than negotiate a multi-year managed-service contract.
Staffing agents in Costa Rica, not just outsourcing
Hiring a BPO is only one way to run Costa Rica support. If you already have — or want to keep — your own floor, tooling, QA and brand voice, a staffing partner places trained agents directly into your operation instead of handing the whole channel to a vendor. Our /locations/costa-rica page breaks down the Costa Rica talent pool, wage benchmarks, time-zone overlap and the agent profile we screen for.
For the model itself, /services/nearshore-call-center-staffing explains how we source, screen and guarantee agents — you pay only for hours worked and can swap any agent free. It is often the cleaner path when your process is already strong and you simply need trained people fast. A senior recruiter will write a plan against your forecast within one business day.
