Top 15 BPO Companies in Guatemala 2026

Industries served by our group

• Global Empire Corporation: Healthcare providers, insurance firms, financial services, SMBs & mid-market
• Intelemark: SaaS, technology, manufacturing, professional services
• Call Motivated Sellers: Real estate investing, wholesaling, acquisitions
• Customer Communications Corp: Retail, ecommerce, healthcare, service-based businesses
• Call Center Staffing: Retail, ecommerce, customer support teams
• B2B Appointment Setting: Small and mid-sized B2B companies
• Contact Center USA: Real estate investors, wholesalers, acquisition teams
• Call Center Communications: Fortune 500, telecom, banking, healthcare, retail
• Business Process Outsourcing: Retail, finance, healthcare, technology
• Canada Contact Centre: Global enterprises across finance, supply chain, HR
• B2B Telemarketing: Telecom, travel, retail, financial services
• Telemarketing Services: Finance & accounting, healthcare, procurement
• Appointment Setting: Healthcare, BFSI, manufacturing
• Teleperformance (independent): Telecom providers, enterprises, IT services
• Concentrix (independent): Healthcare, insurance, fintech, airlines

Why buyers shortlist Guatemala for BPO in 2026

Most people typing "top BPO companies in Guatemala" are US operations leaders who want bilingual Spanish and English support at a lower cost than Mexico or Costa Rica, on hours that sit inside the US business day. Guatemala has become the anchor of Central America's "Northern Triangle" nearshore cluster, and its edge is affordable bilingual talent close to home.

The market is real and growing. Guatemala City hosts the overwhelming majority of the country's contact-centre seats, the sector is one of the country's larger formal-economy employers, and it has been built largely on serving US consumer programmes in Spanish and English. Costs typically run below Costa Rica and often below Mexico, which is exactly why buyers put it on a shortlist.

The real trade-off is depth versus price. Guatemala offers genuine bilingual agents at attractive rates, but the pool of native-level English is smaller than in larger markets, so verifying language quality matters more here. Guatemala runs on CST (UTC-6, no daylight saving), tracking US Central year-round, so weigh it most heavily when your customers are North American, you need Spanish and English, and cost is a primary driver.

How to choose a BPO in Guatemala

The right partner in Guatemala is the one that can prove language quality at your price point. A floor built on Spanish-dominant collections behaves very differently from one running native-level English tech support. Use these Guatemala-specific filters before you compare seat prices.

• Language quality: Guatemala's edge is affordable bilingual talent, but native-level English is scarcer than in Mexico or the Philippines. Ask for the share of the floor at C1 English and to speak with a reference running English-only US work.
• Cost versus depth: Guatemala usually beats Costa Rica and often Mexico on price. Be honest about whether your programme needs the deepest talent pool or the best rate, and shortlist accordingly.
• Time-zone fit: Guatemala runs on CST (UTC-6) with no daylight saving, tracking US Central year-round. Confirm how that maps to your peaks and how the two US clock changes shift overlap.
• Data-protection reality: Guatemala does not yet have a comprehensive personal-data-protection law in force, so protection rests on contract. Require GDPR-equivalent or US-standard data controls, PCI DSS for payments and HIPAA terms if you carry health data, written into the agreement.
• Scale and continuity: Ask how many seats the provider runs, its 90-day attrition and its business-continuity plan, since the market is smaller than its regional peers.
• Ownership and references: The strongest Guatemalan operators are a mix of home-grown nearshore specialists and global names. Ask which US programmes the site actually runs today and at what volume.

14 real BPO companies operating in Guatemala

Every provider below has verified operations in Guatemala and is referenced in the Central American nearshore market. Treat this as a starting shortlist, then pressure-test each against your language quality, cost and compliance needs.

• 1. Transactel (transactel.net) - Guatemala-founded nearshore BPO, now part of Ibex, and one of the country's largest bilingual contact-centre operators. Best fit: US brands wanting a nearshore-native partner with real Guatemala City scale. Question to ask: what is your C1 English headcount and 90-day attrition?
• 2. Ibex (ibex.co) - US-listed CX firm delivering from Guatemala (through Transactel) and across the nearshore. Best fit: high-volume US customer care and sales. Question to ask: which of your nearshore sites would staff my account?
• 3. Allied Global (alliedglobal.com) - Guatemala City-headquartered BPO offering bilingual voice, back office and collections for US clients. Best fit: mid-market US programmes wanting a focused local partner. Question to ask: what verticals does your Guatemala floor serve today?
• 4. TELUS International (telusinternational.com) - Global CX and digital-solutions provider with Central American delivery. Best fit: technology and digital-CX programmes. Question to ask: is my work staffed in Guatemala specifically or elsewhere in the region?
• 5. Alorica (alorica.com) - Large US-headquartered CX provider with Central American operations serving US brands. Best fit: high-volume bilingual customer care. Question to ask: what seat count and ramp can you commit in Guatemala?
• 6. Concentrix (concentrix.com) - Global CX leader with regional delivery serving US and Latin American programmes. Best fit: multinationals wanting one vendor across many geographies. Question to ask: which language lanes does your regional site staff for accounts like mine?
• 7. [24]7.ai (247.ai) - CX and conversational-AI provider with Guatemala delivery. Best fit: buyers wanting AI-assisted CX alongside voice. Question to ask: how do your human agents and automation split the workload?
• 8. Genpact (genpact.com) - Global professional-services and BPM firm with Central American delivery for finance and process work. Best fit: enterprises wanting finance and back-office processes. Question to ask: what processes do you run from the region?
• 9. Conduent (conduent.com) - Global business-process firm with regional delivery spanning CX and back office. Best fit: transactional and administrative process buyers. Question to ask: is this voice, back office or both?
• 10. Startek (startek.com) - Global CX provider with nearshore and Latin American delivery capability. Best fit: mid-to-large US consumer programmes. Question to ask: how mature is your Central American delivery?
• 11. CGS (Computer Generated Solutions) (cgsinc.com) - Global BPO and technology firm with Latin American nearshore delivery. Best fit: bilingual CX and technical support. Question to ask: which nearshore site staffs my account and in what languages?
• 12. Capgemini (capgemini.com) - Global consulting and technology firm with regional business-services delivery. Best fit: enterprises wanting process and technology-led services. Question to ask: what business services do you deliver from the region?
• 13. Grupo Solid / local operators (via regional BPOs) (alliedglobal.com) - Home-grown Guatemalan operators provide additional bilingual voice and back-office capacity. Best fit: buyers wanting a nimble local partner. Question to ask: which operator staffs and manages the floor?
• 14. Foundever (foundever.com) - Global CX provider (formerly Sitel and Sykes) with Latin American delivery for international accounts. Best fit: mid-to-large brands wanting a recognised name with nearshore economics. Question to ask: is my work delivered from Guatemala or elsewhere in the region?

Questions to ask before you sign a Guatemalan BPO contract

An attractive seat price is not a delivery plan, and Guatemala's smaller talent pool and thin data-protection law make diligence more important. These questions surface what actually decides whether a Guatemalan programme succeeds.

• Which exact site will my agents sit in, and what is its attrition over the last 12 months?
• What share of the floor is C1-level English, and can I speak to a reference running an English-only US programme at my volume?
• How does Guatemala's UTC-6 (no daylight saving) map to my peak hours across the year, including the two US clock changes?
• Given Guatemala has no comprehensive data-protection law, what GDPR-equivalent or US-standard controls, PCI DSS and HIPAA terms will you commit to in the contract?
• What is your ramp timeline, minimum seat commitment and free-replacement policy for underperformers?
• What is your business-continuity plan, including backup sites and remote-work capability?

The staffing alternative: when you do not need a full BPO

Many buyers who land on a Guatemala BPO list do not actually want to hand over their customer experience. They want more trained bilingual agents, faster, without rebuilding their scripts, QA, workforce management and reporting around someone else's playbook. If your operation already runs well and the real gap is headcount, a full BPO can be more vendor than you need.

That is the staffing model. Call Center Staffing supplies trained agents who work inside your operation while staying on our payroll, so you keep control of tooling, brand voice and coaching, and pay only for hours worked. It is worth weighing against the providers above when your bottleneck is people rather than process, when you want to keep your own supervisors, or when you need to scale a bilingual nearshore team in days rather than negotiate a multi-year managed-service contract.

Staffing agents in Guatemala, not just outsourcing

Hiring a BPO is only one way to run Guatemala support. If you already have — or want to keep — your own floor, tooling, QA and brand voice, a staffing partner places trained agents directly into your operation instead of handing the whole channel to a vendor. Our /locations/guatemala page breaks down the Guatemala talent pool, wage benchmarks, time-zone overlap and the agent profile we screen for.

For the model itself, /services/nearshore-call-center-staffing explains how we source, screen and guarantee agents — you pay only for hours worked and can swap any agent free. It is often the cleaner path when your process is already strong and you simply need trained people fast. A senior recruiter will write a plan against your forecast within one business day.