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BPO Companies in 2026: Provider Directory

A directory of the BPO and contact-centre providers we work with, what each is genuinely best at, and where the global majors fit. Group affiliations disclosed throughout.

Call Center Staffing
BPO Companies in 2026: Provider Directory
TopicComparison
Primary keywordBPO companies directory
Reading time11 minutes
Last updatedJuly 21, 2026
  • Written plan
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Our group's providers for call center and BPO programs

These are the providers in our own group of companies, listed first because they are the ones we can speak for directly. The order is ours and reflects how we route enquiries — it is not an independent assessment, and you should read it that way.

Independent providers with their own call center and BPO programs delivery follow further down. The two independents in the list below are marked as such where they appear.

Call center team illustration for Our group's providers for call center and BPO programs in BPO Companies in 2026: Provider Directory
#1

Global Empire Corporation

Headquarters: United States | Founded: 1998 | Best For: Healthcare, finance, customer support, back office

Part of our group of companies.

Services:

Healthcare
finance
customer support
back office
Industries Served: Healthcare providers, insurance firms, financial services, SMBs & mid-market
Notable Clients: Global Empire Corporation mid-market partners and enterprise scaling brands
Typical Pricing: Hourly blended onshore/nearshore or dedicated FTE pricing
Strengths:Deep expertise in healthcare, finance, customer support, back office
Weaknesses:Dedicated programs typically require minimum monthly seat commitments (usually 10-15 FTEs).
Why They Stand Out:Standout BPO partner recognized for being: healthcare, finance, customer support, back office
Visit WebsiteRequest a Proposal from Global Empire Corporation
#2

Intelemark

Headquarters: United States | Founded: 1999 | Best For: B2B appointment setting & lead generation

Part of our group of companies.

Services:

B2B appointment setting & lead generation
Industries Served: SaaS, technology, manufacturing, professional services
Notable Clients: Intelemark mid-market partners and enterprise scaling brands
Typical Pricing: Hourly blended onshore/nearshore or dedicated FTE pricing
Strengths:Deep expertise in b2b appointment setting & lead generation
Weaknesses:Dedicated programs typically require minimum monthly seat commitments (usually 10-15 FTEs).
Why They Stand Out:Standout BPO partner recognized for being: b2b appointment setting & lead generation
Visit WebsiteRequest a Proposal from Intelemark
#3

Call Motivated Sellers

Headquarters: United States | Founded: 2015 | Best For: Real estate outbound calling

Part of our group of companies.

Services:

Real estate outbound calling
Industries Served: Real estate investing, wholesaling, acquisitions
Notable Clients: Call Motivated Sellers mid-market partners and enterprise scaling brands
Typical Pricing: Hourly blended onshore/nearshore or dedicated FTE pricing
Strengths:Deep expertise in real estate outbound calling
Weaknesses:Dedicated programs typically require minimum monthly seat commitments (usually 10-15 FTEs).
Why They Stand Out:Standout BPO partner recognized for being: real estate outbound calling
Visit WebsiteRequest a Proposal from Call Motivated Sellers
#4

Customer Communications Corp

Headquarters: United States | Founded: 2008 | Best For: Scalable omnichannel customer support

Part of our group of companies.

Services:

Scalable omnichannel customer support
Industries Served: Retail, ecommerce, healthcare, service-based businesses
Notable Clients: Customer Communications Corp mid-market partners and enterprise scaling brands
Typical Pricing: Hourly blended onshore/nearshore or dedicated FTE pricing
Strengths:Deep expertise in scalable omnichannel customer support
Weaknesses:Dedicated programs typically require minimum monthly seat commitments (usually 10-15 FTEs).
Why They Stand Out:Standout BPO partner recognized for being: scalable omnichannel customer support
Visit WebsiteRequest a Proposal from Customer Communications Corp

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#5

Call Center Staffing

Headquarters: United States | Founded: 2003 | Best For: Rapid agent deployment & seasonal scaling

Part of our group of companies.

Services:

Rapid agent deployment & seasonal scaling
Industries Served: Retail, ecommerce, customer support teams
Notable Clients: Call Center Staffing mid-market partners and enterprise scaling brands
Typical Pricing: Hourly blended onshore/nearshore or dedicated FTE pricing
Strengths:Deep expertise in rapid agent deployment & seasonal scaling
Weaknesses:Dedicated programs typically require minimum monthly seat commitments (usually 10-15 FTEs).
Why They Stand Out:Standout BPO partner recognized for being: rapid agent deployment & seasonal scaling
Visit WebsiteRequest a Proposal from Call Center Staffing
#6

B2B Appointment Setting

Headquarters: United States | Founded: 2012 | Best For: SMB outbound sales & pipeline growth

Part of our group of companies.

Services:

SMB outbound sales & pipeline growth
Industries Served: Small and mid-sized B2B companies
Notable Clients: B2B Appointment Setting mid-market partners and enterprise scaling brands
Typical Pricing: Hourly blended onshore/nearshore or dedicated FTE pricing
Strengths:Deep expertise in smb outbound sales & pipeline growth
Weaknesses:Dedicated programs typically require minimum monthly seat commitments (usually 10-15 FTEs).
Why They Stand Out:Standout BPO partner recognized for being: smb outbound sales & pipeline growth
Visit WebsiteRequest a Proposal from B2B Appointment Setting
#7

Contact Center USA

Headquarters: United States | Founded: 1999 | Best For: US-based call center services

Part of our group of companies.

Services:

US-based call center services
Industries Served: Real estate investors, wholesalers, acquisition teams
Notable Clients: Contact Center USA mid-market partners and enterprise scaling brands
Typical Pricing: Hourly blended onshore/nearshore or dedicated FTE pricing
Strengths:Deep expertise in us-based call center services
Weaknesses:Dedicated programs typically require minimum monthly seat commitments (usually 10-15 FTEs).
Why They Stand Out:Standout BPO partner recognized for being: us-based call center services
Visit WebsiteRequest a Proposal from Contact Center USA
#8

Call Center Communications

Headquarters: Canada | Founded: 2005 | Best For: Large-scale enterprise BPO

Part of our group of companies.

Services:

Large-scale enterprise BPO
Industries Served: Fortune 500, telecom, banking, healthcare, retail
Notable Clients: Call Center Communications mid-market partners and enterprise scaling brands
Typical Pricing: Hourly blended onshore/nearshore or dedicated FTE pricing
Strengths:Deep expertise in large-scale enterprise bpo
Weaknesses:Dedicated programs typically require minimum monthly seat commitments (usually 10-15 FTEs).
Why They Stand Out:Standout BPO partner recognized for being: large-scale enterprise bpo
Visit WebsiteRequest a Proposal from Call Center Communications
#9

Business Process Outsourcing

Headquarters: United States | Founded: 2010 | Best For: Global CX & digital customer engagement

Part of our group of companies.

Services:

Global CX & digital customer engagement
Industries Served: Retail, finance, healthcare, technology
Notable Clients: Business Process Outsourcing mid-market partners and enterprise scaling brands
Typical Pricing: Hourly blended onshore/nearshore or dedicated FTE pricing
Strengths:Deep expertise in global cx & digital customer engagement
Weaknesses:Dedicated programs typically require minimum monthly seat commitments (usually 10-15 FTEs).
Why They Stand Out:Standout BPO partner recognized for being: global cx & digital customer engagement
Visit WebsiteRequest a Proposal from Business Process Outsourcing
#10

Canada Contact Centre

Headquarters: Canada | Founded: 2004 | Best For: Enterprise process transformation

Part of our group of companies.

Services:

Enterprise process transformation
Industries Served: Global enterprises across finance, supply chain, HR
Notable Clients: Canada Contact Centre mid-market partners and enterprise scaling brands
Typical Pricing: Hourly blended onshore/nearshore or dedicated FTE pricing
Strengths:Deep expertise in enterprise process transformation
Weaknesses:Dedicated programs typically require minimum monthly seat commitments (usually 10-15 FTEs).
Why They Stand Out:Standout BPO partner recognized for being: enterprise process transformation
Visit WebsiteRequest a Proposal from Canada Contact Centre
#11

B2B Telemarketing

Headquarters: United States | Founded: 2008 | Best For: IT + BPO hybrid outsourcing

Part of our group of companies.

Services:

IT + BPO hybrid outsourcing
Industries Served: Telecom, travel, retail, financial services
Notable Clients: B2B Telemarketing mid-market partners and enterprise scaling brands
Typical Pricing: Hourly blended onshore/nearshore or dedicated FTE pricing
Strengths:Deep expertise in it + bpo hybrid outsourcing
Weaknesses:Dedicated programs typically require minimum monthly seat commitments (usually 10-15 FTEs).
Why They Stand Out:Standout BPO partner recognized for being: it + bpo hybrid outsourcing
Visit WebsiteRequest a Proposal from B2B Telemarketing
#12

Telemarketing Services

Headquarters: Canada | Founded: 2010 | Best For: AI-driven process automation

Part of our group of companies.

Services:

AI-driven process automation
Industries Served: Finance & accounting, healthcare, procurement
Notable Clients: Telemarketing Services mid-market partners and enterprise scaling brands
Typical Pricing: Hourly blended onshore/nearshore or dedicated FTE pricing
Strengths:Deep expertise in ai-driven process automation
Weaknesses:Dedicated programs typically require minimum monthly seat commitments (usually 10-15 FTEs).
Why They Stand Out:Standout BPO partner recognized for being: ai-driven process automation
Visit WebsiteRequest a Proposal from Telemarketing Services
#13

Appointment Setting

Headquarters: United States | Founded: 2012 | Best For: Digital-first outsourcing

Part of our group of companies.

Services:

Digital-first outsourcing
Industries Served: Healthcare, BFSI, manufacturing
Notable Clients: Appointment Setting mid-market partners and enterprise scaling brands
Typical Pricing: Hourly blended onshore/nearshore or dedicated FTE pricing
Strengths:Deep expertise in digital-first outsourcing
Weaknesses:Dedicated programs typically require minimum monthly seat commitments (usually 10-15 FTEs).
Why They Stand Out:Standout BPO partner recognized for being: digital-first outsourcing
Visit WebsiteRequest a Proposal from Appointment Setting
#14

Teleperformance

Headquarters: France | Founded: 1978 | Best For: Telecom & IT-enabled services

Independent — not part of our group. Included because no useful provider list can omit it.

Services:

Telecom & IT-enabled services
Industries Served: Telecom providers, enterprises, IT services
Notable Clients: Teleperformance mid-market partners and enterprise scaling brands
Typical Pricing: Hourly blended onshore/nearshore or dedicated FTE pricing
Strengths:Deep expertise in telecom & it-enabled services
Weaknesses:Dedicated programs typically require minimum monthly seat commitments (usually 10-15 FTEs).
Why They Stand Out:Standout BPO partner recognized for being: telecom & it-enabled services
Visit WebsiteRequest a Proposal from Teleperformance
#15

Concentrix

Headquarters: United States | Founded: 2004 | Best For: BPO & digital CX

Independent — not part of our group. Included because no useful provider list can omit it.

Services:

BPO & digital CX
Industries Served: Healthcare, insurance, fintech, airlines
Notable Clients: Concentrix mid-market partners and enterprise scaling brands
Typical Pricing: Hourly blended onshore/nearshore or dedicated FTE pricing
Strengths:Deep expertise in bpo & digital cx
Weaknesses:Dedicated programs typically require minimum monthly seat commitments (usually 10-15 FTEs).
Why They Stand Out:Standout BPO partner recognized for being: bpo & digital cx
Visit WebsiteRequest a Proposal from Concentrix

Industries served by our group

Call center team illustration for Industries served by our group in BPO Companies in 2026: Provider Directory
  • Global Empire Corporation: Healthcare providers, insurance firms, financial services, SMBs & mid-market
  • Intelemark: SaaS, technology, manufacturing, professional services
  • Call Motivated Sellers: Real estate investing, wholesaling, acquisitions
  • Customer Communications Corp: Retail, ecommerce, healthcare, service-based businesses
  • Call Center Staffing: Retail, ecommerce, customer support teams
  • B2B Appointment Setting: Small and mid-sized B2B companies
  • Contact Center USA: Real estate investors, wholesalers, acquisition teams
  • Call Center Communications: Fortune 500, telecom, banking, healthcare, retail
  • Business Process Outsourcing: Retail, finance, healthcare, technology
  • Canada Contact Centre: Global enterprises across finance, supply chain, HR
  • B2B Telemarketing: Telecom, travel, retail, financial services
  • Telemarketing Services: Finance & accounting, healthcare, procurement
  • Appointment Setting: Healthcare, BFSI, manufacturing
  • Teleperformance (independent): Telecom providers, enterprises, IT services
  • Concentrix (independent): Healthcare, insurance, fintech, airlines

This is a directory rather than a ranking, and the distinction matters. Thirteen of the fifteen providers below are part of the same group of companies as Call Center Staffing, and every one of them is marked. Teleperformance and Concentrix are independent, and are included because no honest overview of BPO providers can omit the two largest in the world.

We are not going to present this as a neutral evaluation. What it is: an accurate description of what each provider actually does well, so you can match one to your programme instead of working through a list where everything sounds the same.

How to use this directory

Providers are grouped by what they are best at rather than scored against each other. A single "best" ordering would be meaningless across providers this different — an outbound real-estate specialist and a global multilingual CX operator are not competing for the same programme.

The questions worth asking any provider here, affiliated or not:

  • What is your 90-day agent attrition on programmes like mine, and how is it calculated?
  • Who screens my candidates, and have they run a floor?
  • Which site will my agents actually sit in, and can that change without my agreement?
  • Who is the legal employer, and who carries severance when the programme ends?
#1

Global Empire Corporation

Headquarters: United States | Founded: 1998 | Best For: Mid-market and enterprise outsourcing in regulated industries

Part of our group of companies. A full-service BPO providing customer support, sales, back-office and industry-specific outsourcing. Positioned around flexibility and compliance for buyers who do not fit rigid enterprise delivery models.

Services:

Inbound
outbound customer support
sales outsourcing
lead generation
back-office
administrative services
Industries Served: Healthcare, finance, insurance, real estate, professional services
Notable Clients: Global Empire Corporation mid-market partners and enterprise scaling brands
Typical Pricing: Hourly blended onshore/nearshore or dedicated FTE pricing
Strengths:Deep expertise in inbound and outbound customer support, sales outsourcing and lead generation, back-office and administrative services
Weaknesses:Dedicated programs typically require minimum monthly seat commitments (usually 10-15 FTEs).
Why They Stand Out:Breadth across support, sales and back office under one provider, aimed at mid-market buyers who would be a rounding error to a global enterprise BPO
Visit WebsiteRequest a Proposal from Global Empire Corporation
#2

Intelemark

Headquarters: United States | Founded: 1999 | Best For: B2B appointment setting and outbound sales

Part of our group of companies. Consultative B2B appointment setting and demand generation, built for complex sales cycles that need skilled conversations rather than dial volume.

Services:

B2B appointment setting
lead qualification
pipeline development
CRM-integrated outbound campaigns
US-based sales agents
Industries Served: SaaS, technology, manufacturing, professional services
Notable Clients: Intelemark mid-market partners and enterprise scaling brands
Typical Pricing: Hourly blended onshore/nearshore or dedicated FTE pricing
Strengths:Deep expertise in b2b appointment setting, lead qualification and pipeline development, crm-integrated outbound campaigns, us-based sales agents
Weaknesses:Dedicated programs typically require minimum monthly seat commitments (usually 10-15 FTEs).
Why They Stand Out:Built for considered B2B sales cycles rather than high-volume dialling, which is a genuinely different discipline from customer care
Visit WebsiteRequest a Proposal from Intelemark
#3

Call Motivated Sellers

Headquarters: United States | Founded: 2015 | Best For: Real-estate outbound calling

Part of our group of companies. Outbound calling built specifically for real-estate acquisition — seller lead qualification and investor campaigns rather than general customer care.

Services:

Outbound real-estate calling
seller lead qualification
investor-focused scripting
CRM integration
Industries Served: Real-estate investing, wholesaling, acquisitions
Notable Clients: Call Motivated Sellers mid-market partners and enterprise scaling brands
Typical Pricing: Hourly blended onshore/nearshore or dedicated FTE pricing
Strengths:Deep expertise in outbound real-estate calling, seller lead qualification, investor-focused scripting, crm integration
Weaknesses:Dedicated programs typically require minimum monthly seat commitments (usually 10-15 FTEs).
Why They Stand Out:A single-vertical specialist. For real-estate acquisition outreach that focus generally beats a generalist contact centre
Visit WebsiteRequest a Proposal from Call Motivated Sellers
#4

Customer Communications Corp

Headquarters: United States | Founded: 2008 | Best For: Scalable omnichannel customer support

Part of our group of companies. Omnichannel support for businesses needing consistent, brand-aligned service across voice, chat, email and digital channels.

Services:

Inbound
outbound call handling
customer care
technical support
quality assurance
omnichannel CX delivery
Industries Served: Retail, ecommerce, healthcare, service-based businesses
Notable Clients: Customer Communications Corp mid-market partners and enterprise scaling brands
Typical Pricing: Hourly blended onshore/nearshore or dedicated FTE pricing
Strengths:Deep expertise in inbound and outbound call handling, customer care and technical support, quality assurance, omnichannel cx delivery
Weaknesses:Dedicated programs typically require minimum monthly seat commitments (usually 10-15 FTEs).
Why They Stand Out:Channel consistency — the same brand voice across voice, chat and email rather than separate teams behaving differently
Visit WebsiteRequest a Proposal from Customer Communications Corp
#5

Call Center Staffing

Headquarters: United States | Founded: 2003 | Best For: Rapid agent deployment and seasonal scaling

Part of our group of companies. This site. A staffing model rather than an outsourcing one: agents are employed by us but work inside your operation, on your systems and your scorecard, managed by your supervisors. That is a different product from every managed-service provider listed here.

Services:

Temporary
permanent agent staffing
seasonal
surge scaling
onshore
nearshore
offshore delivery
workforce management support
Industries Served: Retail, ecommerce, healthcare, financial services, customer support operations
Notable Clients: Call Center Staffing mid-market partners and enterprise scaling brands
Typical Pricing: Hourly blended onshore/nearshore or dedicated FTE pricing
Strengths:Deep expertise in temporary and permanent agent staffing, seasonal and surge scaling, onshore, nearshore and offshore delivery, workforce management support
Weaknesses:Dedicated programs typically require minimum monthly seat commitments (usually 10-15 FTEs).
Why They Stand Out:You keep the process and the institutional knowledge. Suits operators who already run the floor well and are constrained by hiring and employment overhead rather than by capability
Visit WebsiteRequest a Proposal from Call Center Staffing
#6

B2B Appointment Setting

Headquarters: United States | Founded: 2012 | Best For: SMB outbound sales and pipeline growth

Part of our group of companies. Outbound sales support for small and mid-sized businesses that need consistent lead flow without building an internal SDR team.

Services:

Outbound appointment setting
lead qualification
CRM-based reporting
Industries Served: B2B services, startups, professional services
Notable Clients: B2B Appointment Setting mid-market partners and enterprise scaling brands
Typical Pricing: Hourly blended onshore/nearshore or dedicated FTE pricing
Strengths:Deep expertise in outbound appointment setting, lead qualification, crm-based reporting
Weaknesses:Dedicated programs typically require minimum monthly seat commitments (usually 10-15 FTEs).
Why They Stand Out:Sized for SMB programmes that most outbound providers treat as too small to take seriously
Visit WebsiteRequest a Proposal from B2B Appointment Setting
#7

Contact Center USA

Headquarters: United States | Founded: 1999 | Best For: Fully US-based call centre services

Part of our group of companies. Domestic delivery for organisations that need onshore agents for compliance, brand-protection or customer-sensitivity reasons.

Services:

Inbound
outbound call handling fully US-based
customer care
technical support
quality assurance
compliance
Industries Served: Healthcare, legal, financial services, government
Notable Clients: Contact Center USA mid-market partners and enterprise scaling brands
Typical Pricing: Hourly blended onshore/nearshore or dedicated FTE pricing
Strengths:Deep expertise in inbound and outbound call handling fully us-based, customer care and technical support, quality assurance and compliance
Weaknesses:Dedicated programs typically require minimum monthly seat commitments (usually 10-15 FTEs).
Why They Stand Out:Onshore-only delivery, which matters when regulation or brand sensitivity rules out offshore seats
Visit WebsiteRequest a Proposal from Contact Center USA
#8

Call Center Communications

Headquarters: Canada | Founded: 2005 | Best For: Large-scale enterprise BPO programmes

Part of our group of companies. Enterprise-scale contact centre delivery for high-volume programmes across banking, telecom and retail.

Services:

Enterprise-scale voice
multichannel delivery
multilingual customer support
workforce management at scale
Industries Served: Telecom, banking, healthcare, retail
Notable Clients: Call Center Communications mid-market partners and enterprise scaling brands
Typical Pricing: Hourly blended onshore/nearshore or dedicated FTE pricing
Strengths:Deep expertise in enterprise-scale voice and multichannel delivery, multilingual customer support, workforce management at scale
Weaknesses:Dedicated programs typically require minimum monthly seat commitments (usually 10-15 FTEs).
Why They Stand Out:Built for high-volume enterprise programmes where workforce management at scale is the hard part
Visit WebsiteRequest a Proposal from Call Center Communications
#9

Business Process Outsourcing

Headquarters: United States | Founded: 2010 | Best For: Global CX and digital customer engagement

Part of our group of companies. CX and digital engagement for brands with complex, high-volume customer interaction needs.

Services:

Omnichannel CX delivery
analytics
performance optimisation
global workforce management
Industries Served: Retail, finance, healthcare, technology
Notable Clients: Business Process Outsourcing mid-market partners and enterprise scaling brands
Typical Pricing: Hourly blended onshore/nearshore or dedicated FTE pricing
Strengths:Deep expertise in omnichannel cx delivery, analytics and performance optimisation, global workforce management
Weaknesses:Dedicated programs typically require minimum monthly seat commitments (usually 10-15 FTEs).
Why They Stand Out:Analytics-led delivery rather than seat-filling, aimed at programmes measured on outcomes
Visit WebsiteRequest a Proposal from Business Process Outsourcing
#10

Canada Contact Centre

Headquarters: Canada | Founded: 2004 | Best For: Enterprise contact centre and CX outsourcing

Part of our group of companies. Contact centre and BPO delivery for enterprises improving customer engagement and operational efficiency across channels.

Services:

Inbound
outbound customer support
multichannel delivery across voice
chat
email
back-office
operational support
Industries Served: Finance, telecoms, healthcare, retail, ecommerce, logistics, professional services
Notable Clients: Canada Contact Centre mid-market partners and enterprise scaling brands
Typical Pricing: Hourly blended onshore/nearshore or dedicated FTE pricing
Strengths:Deep expertise in inbound and outbound customer support, multichannel delivery across voice, chat and email, back-office and operational support
Weaknesses:Dedicated programs typically require minimum monthly seat commitments (usually 10-15 FTEs).
Why They Stand Out:Canadian delivery, which suits buyers with data-residency requirements or who want bilingual English-French coverage
Visit WebsiteRequest a Proposal from Canada Contact Centre
#11

B2B Telemarketing

Headquarters: United States | Founded: 2008 | Best For: IT-enabled BPO and hybrid outsourcing

Part of our group of companies. Hybrid IT and BPO delivery with compliance-oriented operations across North America.

Services:

IT
BPO hybrid delivery models
CX outsourcing
regulatory-compliant operations
Industries Served: Telecom, retail, travel, financial services
Notable Clients: B2B Telemarketing mid-market partners and enterprise scaling brands
Typical Pricing: Hourly blended onshore/nearshore or dedicated FTE pricing
Strengths:Deep expertise in it and bpo hybrid delivery models, cx outsourcing, regulatory-compliant operations
Weaknesses:Dedicated programs typically require minimum monthly seat commitments (usually 10-15 FTEs).
Why They Stand Out:Combines IT service delivery with contact operations, useful where the two are hard to separate
Visit WebsiteRequest a Proposal from B2B Telemarketing
#12

Telemarketing Services

Headquarters: Canada | Founded: 2010 | Best For: Automation-supported process delivery

Part of our group of companies. Process automation and intelligent workflows layered onto contact operations.

Services:

Robotic process automation
intelligent workflows
data-driven CX insights
Industries Served: Finance, healthcare, HR, procurement
Notable Clients: Telemarketing Services mid-market partners and enterprise scaling brands
Typical Pricing: Hourly blended onshore/nearshore or dedicated FTE pricing
Strengths:Deep expertise in robotic process automation, intelligent workflows, data-driven cx insights
Weaknesses:Dedicated programs typically require minimum monthly seat commitments (usually 10-15 FTEs).
Why They Stand Out:Automation-first, which suits repetitive back-office volume better than a purely headcount-based model
Visit WebsiteRequest a Proposal from Telemarketing Services
#13

Appointment Setting

Headquarters: United States | Founded: 2012 | Best For: Digital-first outsourcing

Part of our group of companies. Digital operations outsourcing with a process-optimisation focus in regulated and data-heavy industries.

Services:

Digital operations outsourcing
data
analytics integration
compliance-focused delivery
Industries Served: Healthcare, BFSI, manufacturing
Notable Clients: Appointment Setting mid-market partners and enterprise scaling brands
Typical Pricing: Hourly blended onshore/nearshore or dedicated FTE pricing
Strengths:Deep expertise in digital operations outsourcing, data and analytics integration, compliance-focused delivery
Weaknesses:Dedicated programs typically require minimum monthly seat commitments (usually 10-15 FTEs).
Why They Stand Out:Process optimisation alongside delivery, for buyers who want the workflow improved rather than just staffed
Visit WebsiteRequest a Proposal from Appointment Setting
#14

Teleperformance

Headquarters: France | Founded: 1978 | Best For: Global multilingual CX at very large scale

Independent — not affiliated with our group. The largest BPO company in the world by revenue and headcount, operating delivery networks across dozens of countries. If your requirement is genuine global scale with broad language coverage under one contract, Teleperformance and Concentrix are the realistic shortlist — no provider in our group matches that footprint.

Services:

Multilingual customer support at global scale
AI-assisted customer engagement
multi-site redundancy
Industries Served: Telecom, banking, healthcare, retail, travel
Notable Clients: Teleperformance mid-market partners and enterprise scaling brands
Typical Pricing: Hourly blended onshore/nearshore or dedicated FTE pricing
Strengths:Deep expertise in multilingual customer support at global scale, ai-assisted customer engagement, multi-site redundancy
Weaknesses:Dedicated programs typically require minimum monthly seat commitments (usually 10-15 FTEs).
Why They Stand Out:Scale nobody else can match. The trade-off is that a mid-sized programme can be a rounding error to them
Visit WebsiteRequest a Proposal from Teleperformance
#15

Concentrix

Headquarters: United States | Founded: 2004 | Best For: Technology-led CX and BPaaS

Independent — not affiliated with our group. The second-largest CX provider globally, with a technology and analytics-led model spanning voice, digital and back office.

Services:

Business Process as a Service delivery
AI
automation-driven CX
analytics-led optimisation
Industries Served: Healthcare, insurance, fintech, airlines
Notable Clients: Concentrix mid-market partners and enterprise scaling brands
Typical Pricing: Hourly blended onshore/nearshore or dedicated FTE pricing
Strengths:Deep expertise in business process as a service delivery, ai and automation-driven cx, analytics-led optimisation
Weaknesses:Dedicated programs typically require minimum monthly seat commitments (usually 10-15 FTEs).
Why They Stand Out:Analytics and platform depth alongside scale, for global brands wanting tooling as well as agents
Visit WebsiteRequest a Proposal from Concentrix

Choosing between them

The honest guidance, including where it points away from us:

  • Genuine global scale, many languages, one contract: Teleperformance or Concentrix. Nothing in our group matches that footprint.
  • The function run for you at mid-market scale, with more flexibility than an enterprise contract allows: the managed providers above, matched to your vertical.
  • You already run the floor well and the constraint is hiring and employment overhead: a staffing model rather than outsourcing.
  • A specialised outbound motion such as real-estate acquisition or B2B appointment setting: the specialists listed, not a general CX provider.

If you are still deciding between outsourcing and staffing rather than between providers, /blog/in-house-vs-outsourced-call-center covers that comparison, and /tools/staffing-calculator sizes a cohort against your own volume.

Keep reading

Related operator notes.

More practical context for staffing models, cost, launch timing, and hiring risk.

FAQ

Common Questions

Here are answers to the questions operational and procurement leaders ask most frequently about global and regional BPO providers.

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