Global Empire Corporation
Headquarters: United States | Founded: 1998 | Best For: Healthcare, finance, customer support, back office
Part of our group of companies.
Services:
Intelemark
Headquarters: United States | Founded: 1999 | Best For: B2B appointment setting & lead generation
Part of our group of companies.
Services:
Call Motivated Sellers
Headquarters: United States | Founded: 2015 | Best For: Real estate outbound calling
Part of our group of companies.
Services:
Customer Communications Corp
Headquarters: United States | Founded: 2008 | Best For: Scalable omnichannel customer support
Part of our group of companies.
Services:
Compare outsourcing against staffing before you commit.
We can map the seat count, hiring calendar, and replacement plan that fits your call center.
Call Center Staffing
Headquarters: United States | Founded: 2003 | Best For: Rapid agent deployment & seasonal scaling
Part of our group of companies.
Services:
B2B Appointment Setting
Headquarters: United States | Founded: 2012 | Best For: SMB outbound sales & pipeline growth
Part of our group of companies.
Services:
Contact Center USA
Headquarters: United States | Founded: 1999 | Best For: US-based call center services
Part of our group of companies.
Services:
Call Center Communications
Headquarters: Canada | Founded: 2005 | Best For: Large-scale enterprise BPO
Part of our group of companies.
Services:
Business Process Outsourcing
Headquarters: United States | Founded: 2010 | Best For: Global CX & digital customer engagement
Part of our group of companies.
Services:
Canada Contact Centre
Headquarters: Canada | Founded: 2004 | Best For: Enterprise process transformation
Part of our group of companies.
Services:
B2B Telemarketing
Headquarters: United States | Founded: 2008 | Best For: IT + BPO hybrid outsourcing
Part of our group of companies.
Services:
Telemarketing Services
Headquarters: Canada | Founded: 2010 | Best For: AI-driven process automation
Part of our group of companies.
Services:
Appointment Setting
Headquarters: United States | Founded: 2012 | Best For: Digital-first outsourcing
Part of our group of companies.
Services:
Teleperformance
Headquarters: France | Founded: 1978 | Best For: Telecom & IT-enabled services
Independent — not part of our group. Included because no useful provider list can omit it.
Services:
Concentrix
Headquarters: United States | Founded: 2004 | Best For: BPO & digital CX
Independent — not part of our group. Included because no useful provider list can omit it.
Services:
Industries served by our group
- Global Empire Corporation: Healthcare providers, insurance firms, financial services, SMBs & mid-market
- Intelemark: SaaS, technology, manufacturing, professional services
- Call Motivated Sellers: Real estate investing, wholesaling, acquisitions
- Customer Communications Corp: Retail, ecommerce, healthcare, service-based businesses
- Call Center Staffing: Retail, ecommerce, customer support teams
- B2B Appointment Setting: Small and mid-sized B2B companies
- Contact Center USA: Real estate investors, wholesalers, acquisition teams
- Call Center Communications: Fortune 500, telecom, banking, healthcare, retail
- Business Process Outsourcing: Retail, finance, healthcare, technology
- Canada Contact Centre: Global enterprises across finance, supply chain, HR
- B2B Telemarketing: Telecom, travel, retail, financial services
- Telemarketing Services: Finance & accounting, healthcare, procurement
- Appointment Setting: Healthcare, BFSI, manufacturing
- Teleperformance (independent): Telecom providers, enterprises, IT services
- Concentrix (independent): Healthcare, insurance, fintech, airlines
Why buyers shortlist North Carolina for call-center work
North Carolina pairs two very different talent stories in one state. Charlotte is the second-largest banking centre in the United States after New York, home to Bank of America and Truist, which has built one of the country's deepest pools of financial-services customer-operations talent. The Research Triangle around Raleigh, Durham and Chapel Hill is a major technology and life-sciences hub with a young, highly educated workforce.
For buyers that means you can staff regulated banking and lending work in Charlotte and product-literate technical support in the Triangle, in the same state and time zone. The supervisor and compliance-lead bench in Charlotte in particular is unusually strong, and leadership availability, not headcount, is what constrains most ramps.
North Carolina runs on Eastern time and is a right-to-work state. Weigh it most heavily when your programme is financial services, lending or technical support, and you want experienced onshore leadership rather than only frontline capacity.
Charlotte, the Triangle and the Triad
North Carolina's three main regions suit distinctly different programmes.
- Charlotte: the banking capital of the South, deepest for financial services, lending and regulated work, with a strong supervisor and compliance bench. Our /locations/charlotte-nc page covers wage benchmarks and the employers competing for agents.
- Research Triangle (Raleigh, Durham, Chapel Hill): technology, SaaS and life sciences, with a young, degree-heavy workforce well suited to Tier 1 and Tier 2 technical support.
- The Triad (Greensboro, Winston-Salem, High Point): a lower-cost market with a stable workforce, useful for cost-sensitive, overflow and back-office programmes.
Three North Carolina-specific factors that change the maths
- Banking depth in Charlotte. The concentration of major banks means genuine experience in lending, fraud, collections and regulated customer work. For those programmes, ask providers for references in the exact workflow and confirm NMLS or licensing handling where relevant.
- Right-to-work state. Relevant when comparing North Carolina against unionised markets; worth a direct question about your programme.
- Two labour markets, one state. The Charlotte financial workforce and the Triangle tech workforce behave differently on wage, tenure and turnover. Match the region to the programme rather than treating the state as one pool.
Providers and employers with a real North Carolina presence
Alongside the group companies ranked above, the national CX firms with genuine North Carolina delivery include Concentrix, TTEC, Alorica, Foundever, Sutherland and Conduent, operating around a very large base of banking and technology employers. Verify the region and workflow fit rather than the brand.
- Ask which region your agents will sit in and whether the provider has run your specific workflow, especially for lending or fraud.
- Confirm 90-day attrition at the specific site rather than a state-wide annual figure.
- For banking work, confirm PCI DSS, NMLS or licensing handling and a named compliance lead.
- For technical support, ask how the provider recruits product-literate agents against Triangle tech employers.
The staffing alternative: when you do not need a full BPO
Many North Carolina buyers comparing BPO lists have already assumed outsourcing. If you already run the floor well and the constraint is hiring and employment overhead, a staffing partner is usually cleaner than handing the whole operation to a vendor.
Call Center Staffing places trained agents inside your operation, on your systems and your scorecard, while they stay on our payroll, so you keep the process and pay only for hours worked. Our /services/onshore-call-center-staffing page explains the model, and /tools/staffing-calculator sizes the cohort and ramp against your numbers.
