Inside sales outsourcing, or inside sales agents on your own floor
Two ways to add pipeline capacity: outsource the motion to a managed team, or staff SDRs and inbound sales agents who sit inside your operation on your CRM and your scorecard. We do the second, and will tell you plainly when the first is the better fit.
- Model
- Agents on our payroll
- Timing
- First slate in about 72 hours
- Request
- Protected form only
Get a quote
Written quote in one business day. No obligation.
- Written planNo obligation · one business day
- 200+Businesses served
- HIPAA · PCI · SOC 2Compliance-aware screening
- 14 countriesTrained agents on tap
What it is
What is inside sales outsourcing?
Inside sales is the hardest contact-centre discipline to hire for, because the tell is not in the CV. Tenure looks similar across good and bad candidates, and the interview rewards confidence rather than the actual skill — running discovery, hearing an objection accurately, and knowing when a deal is not there. We screen on recorded calls rather than on claims.
Outsourcing inside sales means a provider runs the motion for you — their SDRs, their process, their management — and you buy meetings or pipeline, sometimes packaged as inside sales as a service. Inside sales staffing means the agents work inside your operation, on your CRM, following your qualification criteria and coached by your sales leadership, while the agency carries recruitment, employment and payroll. Both add capacity. They differ in who owns the playbook and where the learning accumulates. If your qualification criteria change month to month, or the conversation is genuinely consultative, that learning belongs inside your team.
Who it's for
Built for the operators who actually buy this work.
We do not place generalist clerical roles. Inside Sales Outsourcing is for the operators below — the discipline is narrow on purpose.
- 01
Teams that need pipeline before they need headcount
You have closers who are under-fed rather than under-performing. Adding SDR capacity is faster than hiring more AEs and cheaper than buying leads that do not convert.
- 02
Founders doing their own outbound
The motion works when you run it and stalls when you stop. That is a capacity problem, not a strategy problem, and it is the most common reason early-stage teams plateau.
- 03
Operations with seasonal or campaign-driven demand
Product launches, renewal cycles and event follow-up need SDR capacity for eight weeks, not permanently. Staffing flexes; permanent headcount does not.
- 04
Inbound-heavy teams losing speed to lead
Inbound sales outsourcing exists mostly because response time decays fast. If inbound enquiries wait hours for a first touch, added capacity pays for itself before any skill improvement does.
Our approach
The discipline behind every cohort.
We screen inside sales candidates on recorded discovery and objection-handling scenarios, scored against your qualification criteria rather than generic sales competencies. Every shortlist ships with the audio, so you hear the candidate handle a real objection before you decide. Agents stay on our payroll and work inside your CRM, so the pipeline, the call recordings and the process knowledge stay with you.
- Step 1
Calibrate on your qualification bar
We take your ICP, disqualification criteria and a recording of a good call and a bad one. That calibration is what makes the screen predictive rather than generic.
- Step 2
Recorded discovery screen
Candidates run a live discovery scenario against a scripted buyer persona. We score question discipline, listening accuracy and whether they disqualify when they should.
- Step 3
Objection scenario under pressure
A deliberately difficult objection, unscripted. We are testing recovery and honesty, not polish — the failure mode in inside sales is talking past the objection.
- Step 4
Ramp with your sequences
Agents start on your cadences and your CRM from day one. Nesting is staged: research and list work first, then live calls on the narrowest segment, then full territory.
Why choose us
Why operators keep us on retainer for years.
We are specialists, not generalists. The screen, the calibration and the guarantee all line up with how operators actually run a contact center.
We screen on recordings, not claims
You hear every shortlisted candidate handle a discovery call and an objection before you approve them. Ask any provider for a candidate they rejected and the reason — that reveals where the bar actually sits.
The pipeline stays yours
Agents work in your CRM. Call recordings, notes and the accumulated understanding of why deals stall stay in your system rather than in a vendor account you lose at contract end.
We will point you at outsourcing when it fits
If you have no sales leadership with capacity to manage SDRs, staffing will disappoint you and a managed provider is the better call. We would rather say that than place people who fail.
Flexible without permanent headcount
Agents stay on our payroll and you pay only for hours worked, so a campaign-driven or seasonal motion does not become fixed cost.
Outcomes
What good looks like — measured.
The numbers we report against on every inside sales outsourcing engagement. Honest benchmarks from active deployments.
- 30-day attrition flag
- 60-day calibration
- 90-day score-card
Roles we place
Roles included in inside sales outsourcing.
Frontline, leadership, QA and operations — sourced against the same scorecard.
Where we recruit
Markets we recruit in for inside sales outsourcing.
Each market has its own playbook — wage benchmarks, attrition patterns and the agent profile we look for.
- 🇺🇸United States~250,000 contact-center workers talent pool · English (native), Spanish, Mandarin (limited)
- 🇲🇽Mexico~480,000 contact-center workers talent pool · English, Spanish, Portuguese (limited)
- 🇨🇴Colombia~80,000 contact-center workers talent pool · English, Spanish, Portuguese (limited)
- 🇵🇭Philippines~1.4M contact-center workers talent pool · English, Tagalog, Cebuano
Get a quote
Tell us the queue, headcount and timeline. We’ll map the staffing plan.
No public phone number, no direct email posted for bots to scrape. Use the protected form and we route the request to a senior account manager for a written plan.
- A real person reads your request
Not a chatbot. A senior account manager who understands call-center ramps.
- Response in 24 hours
One business day. Written next steps using the details you provide.
- No commitment
Region mix, hourly range and ramp calendar before you decide.
Ready to talk inside sales outsourcing?
A senior account manager who has run inside sales outsourcing engagements for years writes your plan — not a generalist. We respond within one business day.
Your written staffing plan includes:
- Recommended agent count and region mix
- Estimated hourly rate per agent
- Earliest shortlist and ramp timeline
- Compliance notes for regulated queues
A senior account manager reviews every protected request.