Industries
Call Center Staffing will help you acquire the skilled, professional agents for your call center
faster and more efficiently – and as importantly, on budget – in numerous global industries.
Fast staffing for fast ramp-ups
Why turn down valuable work because your team does not have the capacity to handle your clients’ needs to ramp up? Call Center Staffing will help you build your teams quickly and get them up to speed so they can begin to take care of your customers’ needs as quickly as possible.
Agent Industry Areas of Expertise
We are able to provide agents to handle a variety of industry needs including:
Government Services
- Social messaging
- Email campaigns
- Inbound and outbound survey support
- National emergency alerts
Automotive
- Reach more potential customers
- Connect customers to dealers and OEMs
- Answer customer queries quickly
- Target outbound messaging campaigns
Airlines
- Crisis management
- Customer care
- Mobile check-ins
- VRU
- Claims and refunds
- Technical support
- Reservation systems
Travel and Hospitality
- Reservations
- Lead generation
- Social media moderation of your brand
- Customer retention and win-back
- Loyalty and reward program management
- Digital and traditional marketing
- Sales and lead generation
Ecommerce
- Customer acquisition
- Order Placement & Processing
- Query management
- Web design and digital ad campaigns
- SEO & Social Media
- Sales, Refunds and customer maintenance
- Shipping
Cable and Media
- Billing and collection support
- Sales
- Customer care
- Cable and equipment trouble shooting
- Back office functions
- HSD Tier 1, Tier 2, Tier3 technical support
Disaster and Emergency Call Centers
- Provide critical information during any crisis
- Scale your disaster hotline and emergency support fast
- Weather and natural disaster call center hotlines
- 24/7 inbound emergency and disaster call centers
- Emergency outbound notifications
Retail
- Increase your order taking 24/7
- Process refunds and returns quickly
- Settle customer disputes
- Improve customer retention
- Upsell and cross-sell
Healthcare
- Boost your healthcare customer support
- Adapt and scale to the critical spikes in demand for fast responses
- Improve your patient experience
- Provide accurate communication services to your patients
Energy and Utilities
- Manage spikes in customer demands
- Credit management including collections and payment arrangements
- Customer management including fee reversals, balance inquiries and billing inquiries
- Customer acquisition including connection processing and insurance referrals
Banking and Financial Services
- Customer care
- Account activations
- Product sales
- Upsell and cross-sell
- Multilingual support
Telecommunications
- Billing support
- Customer care
- Collections
- Pre- and post-sales support
- Equipment troubleshooting and repair
Insurance
- Inbound and outbound insurance sales
- Cross-sell and upsell insurance features
- Warranty and insurance policy inquiries
- Automated claims submissions
Technology
- 24/7 technical support
- Customer helpdesk
- Upsell and cross-sell services